We took the item out of the box and already were surprised. The bench has more of a reddish hue than expected. As soon as my husband sat on it, it cracked! (no, he's not abnormally heavy - 190lbs). Not sturdy, and not made of quality materials.... We are returning it and we don't want another one.
The bench is very nice looking, very reasonably priced and easy to assemble. The only problem with it is the six screws that come with it are of very poor quality. The hex head wrench that comes with it doesn't fit snugly in the screws and they strip easily. The hex head on one screw wasn't tapped out so the screw was totally unusable. As a result, I went to Home Depot and bough similar screws and used them instead. It worked perfectly.
Great; exactly what I needed. Suits my needs and looks gorgeous.
- How did the color on site compare with the actual product? acurate
- Please tell us about the quality of the product. outstanding
- How accurate was the on site description of the product? perfect
I ordered this bench to be used as a garden accent under a pergola; painted bright red, it is now a beautiful focal point in my garden. Even after being spray-painted the parts of the bench went together easily, and though we won't really be sitting on this it seems solid enough for consistent use. I have other wooden furniture in my yard and this bench seems to be as well-made, if not a little better constructed than my other items. A great value for the price!
I ordered this product as a gift, and when initially shipped, one of the brackets on the underside of the seat was split. I called customer service and they quickly shipped out what was supposed to be a replacement seat. What actually came was one of the top slats for the seat. I called customer service back, and they immediately apologized and promptly promised to send a replacement seat. What they actually sent was a whole new bench! Although we had some issues, their customer support couldn't have been nicer, more responsive or more willing to do whatever to make it right and we are very pleased with the product. Kuddos to Overstock!
The bench was delivered with a missing piece. The Overstock site has a customer support section. They were cordial, and helpful. It did take two weeks to receive the missing piece, but I was given the option of a refund, as well. The screws are very hard to put in, taking me several days of working on the project. It looks great and is comfortable.
Nice bench. Arrived promptly. The color is a bit reddish but fine. HOWEVER, when assembling the bench (fairly simple assembly, bad instructions), one of the big screws was faulty. The screws and necessary Allen wrench were included but the top of one of the big screws was completely melted/fused so you couldn't insert the Allen wrench to tighten. Huge nuisance factor. I either need to trek around to purchase another or wait for a replacement. Haven't requested a new one yet but will.