This arrived with a broken corner. I was concerned that returns/exchanges would be very difficult. I was so wrong!! Customer service was outstanding. The entire process was very smooth by Overstock and the delivery personnel. I do love the vanity - but the service I received from Overstock has made me a fan for life!
- How did the color on site compare with the actual product? Excellent
- Please tell us about the quality of the product. Excellent
- How accurate was the on site description of the product? Very good
The first vanity I received arrived with the vanity top chipped. The actual vanity itself was nicely made and solid. It took 3 weeks from the time it was ordered to arrive then another 2 weeks for it to be picked up to be returned. Overstock shipped out a replacement which arrived at the shipping company already damaged so that was never delivered to me. It's been 6 weeks and no vanity. In all , I ordered 3 different vanities for my 3 bathrooms which are being remodeled. Only 1 of the 3 arrived in good condition. Thank goodness for Audrianna in the Oversized Items Department Customer Service. She has great follow through and has been very responsive. It's disappointing to have waited so long to receive these vanities only to have them arrive damaged.
I was looking in kitchen and bath show rooms and the prices they are asking for bathroom vanity's is outrageous... not to mention that there is usually a 6 week wait to receive the vanity. This vanity is a bargain not to mention gorgeous... You will not be dissapointed!
I would give this vanity 5 stars if it had come with a backsplash included. Did not realize it did not have it until it was installed yesterday. Otherwise, it is great looking and good quality!
- How did the color on site compare with the actual product? very close
- Please tell us about the quality of the product. nice quality
- How accurate was the on site description of the product? fairly accurate