
I purchased this product brand new from BJ's and it was great for a while. The vacuum was always terrible; it makes such a loud high pitched noise that I couldn't bear to use it, and it had crappy suction when I did use it. But the steam mop part of it was awesome; much better than other models I've used. However, about a year after purchase, the steam mop stopped working and would just sputter and not produce steam properly. I took it apart (no easy feat) to find the hose that connected the heating element to the place the steam comes out was split open at the end. Luckily it had enough excess length of the hose that I could trim the broken section off with a knife and reattach the unbroken portion of the hose. That worked for another 4 months or so, but then it broke again. This time it just does nothing. I haven't yet taken it apart to investigate what is broken now. Overall, I payed about $$$ for this thing and it broke twice in less than 1.5 years of ownership, and not because of abuse, just because internal parts fail after use. Not worth the money, especially because the vacuum is worthless.
I'm cleaning houses and condos and I'm absolutely LOST without my steamer. I use the vacuum as well as the steamer daily in very big houses and condos and found it the best buy I've ever made. To me it is not once a week or once every second week in my own place - it is every day and sometimes 7 days a week. Wish I could afford 2 to give each one a break now and then! No buckets of water and dirty mobs. My clients love the clean smell and I use it on tile as well as wood floors. Thank you Shark! My Shark vacuum got stolen and I only had it for about 2 months but I'm saving for a new one again.
I love this Vac then Steam. I have 100 year old light oak floors throughout my house and have used it many times and been completely satisfied. Unfortunately the steam part of the unit died yesterday so I'm at this site to find another. It lasted less than a year.
This is an excellent product but I really did not need the vacuum. It is very easy to use but I should have ordered the steamer only.
Does not clean as it is suppose to and not very good quality product.
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii.
More details
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout.
Standard shipping details
Expedited shipping details
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
Type your tag below and press enter or comma.