I was told about this product by my mother and after a brief demonstration, I decided to order one for myself. This vacuum is amazing!. It cleans better than any vacuum I have ever owned (and I have owned many!) It's easy to use, the attachments are easy to use and my carpet looks great. The first time I used the Shark, I vacuumed with my old vacuum and then with my Shark. I was shocked at how much more dirt came out of my carpets and rugs. I own a Shark floor steam cleaner, but I never thought about buying one of their vacuums. I wish I had because I LOVE this vacuum! It arrived very quickly and assembly was really easy. Shark products are great and I wouldn't own anything else.
I was a little nervous about purchasing a refurbished vacuum but I used it as soon as I got it and it works fantastically. If it happens to die out or start malfunctioning I will update my review. I think this is "refurbished" b/c it's missing one small accessory that comes standard with the vacuum. This would be the "multi-tool" which is just a small brush for upholstery. You can get the replacement part on Shark's website for $12.95 so it's worth it to but the refurbished one if you have a coupon and also if you are an o.co rewards member. OR, you can just use the pet power-brush that comes with it instead b/c it probably works better anyway. As far as performance...this is the first vacuum that I've actually spent some money on and I cannot imagine getting a better one for this amount of money. I actually can't imagine spending $400 or $500 on a vacuum and being any more pleased than I am with this one. The amount of dusts and lint that this thing picked up one a carpet I vacuumed a week ago was amazing. A+, strongly recommend.
All I can say is this vacuum picks up much better than my Dyson which I paid twice as much for. It is now my favorite vac. Just need to purchase one or two additional attachments that I need, which you can find for sale on Shark's website.
I had just swept my carpet with my Hoover then used the new shark and, WOW, lots of pet hair was pulled up by the Shark! It is lightweight, easy to handle, and has great suction! What more could you want? The only question that I have is why they provide a tray for the base. Once the sweeper is put together, it is unlikely that it will be taken apart again and stored in the nice tray base. Oh well, just an extra part to store!