Although this is a "firm" mattress, I rated it "somewhat firm" due to the luscious euro-top it has, which was just what my back and hips needed! The mattress contours to fill in gaps like the small of your back when you are on your back, or the hip-waist areas when on your side, yet underneath that, it maintains just the right amount of firmness. I have been suffering from lower back and hip pain for months and was hoping this mattress would help - and it did!!! My husband loves the mattress as well. We are finally getting a good night's sleep. The White Glove service was great - they showed up at 7am and were gone by 7:15, taking away our old mattress set and setting up the new one - professional, polite, and quick! I highly recommend the 10 year mattress protection plan - I just received a Comfortmark II Mattress Protector today, part of the progam and am very happy with it as well. Thank you Overstock for making quality products available!
This bed was ordered to replace an old set and box spring that really needed to go. This new set with the "euro top" is excellent in every way and I would strongly recommend it to anyone. It is soft yet firm at the same time and it is a great comfort for my very bad back. Delivery was prompt and efficient and removal of the old set was part of the White Glove treatment. Thanks for a great deal overstock.com and when another new bed is needed, I'll know where to go! :)
After reading the 30+ reviews I felt confident that this mattress set will be a great purchase but after one month I've realized that it is wearing down in the middle and you can actually see the pit in the middle of the mattress! The warranty says it has to be more that 2 inches in order to get a new one so I'll probably be haggling with customer service about this in a very short while! The euro-top is nothing to write home about, feels like a regular mattress!
I bought this set about 18months ago. 6 months ago I noticed on one side it started to sag and I felt like I was always falling out of the bed. I contacted Serta warranty and was told that they could have someone come out to inspect for 35 dollars nonrefundable fee but may be applied to delivery it mattress is replaced. I was not happy about these terms at all but felt I has no choice. We're still in process. I bought a mattress 14 yrs ago second had and not had any issues. I am disappointed with Serta Mattress and will never buy another one. I DO NOT RECOMMEND THIS MATTRESS SET
This is a very nice set, definitely good for the price. I thought it would be firmer than it is, but I guess the pillow top is cushier than I expected. For a guest bedroom mattress though it is perfect. My only complaint was the strong chemical smell upon opening. I am glad we did not expect any visitors as I had to leave the window open and the ceiling fan on for a week to get rid of the smell. Other than that, I would recommend this product. Delivery was also fast and easy. The delivery company did a great job by calling me in advance to schedule the delivery, then calling again when they were 1/2 hour away, and the 2 gentlemen that delivered it were courteous and professional.