The delivery was great, they set it up for us and cleaned up all the packing. We have now had the mattress for about 6 weeks, but after about 3 nights we bought a 2" memory foam topper for it - it was way too firm for us. After that it seems to be just fine, although I will say that while my husband and his bad back loves it and it has helped him, I am a large woman and I am not sure it is going to hold up that well - I already have a "well" where I sleep - but that might just be the foam. Time will tell on this one.
- How did the color on site compare with the actual product? Hmmm...it's mattress colored.
- Please tell us about the quality of the product. Seems to be well made, but not sure how the durability is going to hold up.
- How accurate was the on site description of the product? I expected a little softer mattress.
This mattress is FIRM so if you're not sure of the definition of what a firm mattress is make sure you do. So firm I needed to buy a memory foam pillow topper. The set did deliver on time and set-up included. A few mars on the boxspring as though it had been a previous delivery and return. Too small for me to elect to return myself. Didn't really want the hassle! I did want a tall bed and got it in this set. Make sure your linen sets will accommodate the mattress size along with pillow topper and mattress cover. Thank goodness I did! It just makes it with no room to spare. I am noticing a dip on the side I sleep and do have to re-position myself in the middle to prevent furthur dipping. Not sure if that's the gel portion of the mattress or not, but assume that's it. All in all I am happy so far with my mattress set purchased last March 2015.
This is the worst mattress on the earth. I only had it for eight months before the center sank. I thought I had a resolution n the twenty year WARRANTY. It turns out that this warranty does not exist, For reasons of sanity don't even call OVERSTOCK. Their customer service is an exercise in futility.