This frame works well as a bed, and is quite attractive. It has some failings as a couch. A minor problem is that the metal guards intended to keep the mattress from slipping off the frame are rather small, so I have to slide the mattress back up occasionally. A bigger problem is that the frame is unstable if you sit on the edge of the couch somewhere not in the center. It really should have legs near the corners in addition to the one in the center. The biggest problem, though, is that the frame is large enough to accommodate several people sitting on the couch, but is not strong enough to hold several people leaning back. On mine, the back of the frame just pushed right over, and the single toothed part that holds the back upright is now damaged. The instructions do say to avoid heavy loads on the upright back, but three people simply leaning back should not constitute a heavy load.
We purchased this futon set to have at my parents' house for when we visit. The purpose is short-term furniture so that we have a more comfortable option than an air mattress, but also nothing permanent or too expensive that my parents can do with as they wished (fold up, use for other guests, transform room, etc.). For what it was worth, the product suited our needs just fine. The mattress was comfortable enough that a short vacation did no harm to either or our backs. We wouldn't recommend it for long-term use. The size is perfect for my small room and the color was what we wanted. Our only complaint was that the instructions were terrible. Parts were mislabeled so that we thought we didn't have everything when we put it together. It turned out we did have all of the parts. It took us a while to figure out which parts went where, however, because they were mislabeled in the guide. We left a very unhappy message with the company. In summary, we were happy with the product, but the company's instruction manual was crappy. What should've only taken us less than an hour to put together took us 2.5 hours to assemble.
How did the color on site compare with the actual product? The color on the site was similar to the actual product.
Please tell us about the quality of the product. The price reflects the quality of the product. Nothing over the top, but not super cheap, either.
How accurate was the on site description of the product? The on-site description of the product was fine.
I bought 2 of these futons. I wish I did not. These things are insanely difficult to put together. It is clear that the folks who manufactured this product were poorly trained and poorly paid. Many of the metal pieces had sharp uneven edges. Many of the pieces required super human strength to fit together. Now that it is together, its ok. Not the best futon that I've owned. My last one was $40 on craigslist and is much sturdier. I think that I will opt for craigslist next time. I am quite sure also, that nothing about this thing is actually a Serta product. It had another name on it. I don't know what that's about. Anyway, if you are looking at this product, I would suggest that you skip this one and maybe save a little more money for a better futon.
How did the color on site compare with the actual product? Somewhat different
Please tell us about the quality of the product. So so
How accurate was the on site description of the product? not so good
Assembly was easy. Futon mattress seems small for this frame--large gaps between futon and arms. I made pillows to place there. Difficult to find size of futon in the listing in order to purchase a cover. You must buy a cover. Overall--it's OK.
The final product quality is simply average, you get what you pay for, but getting to the final product was a disaster.
The futon arrived in three packages on 3 different dates.
The first package I opened contained the wooden arms. Both were broken. I called customer service and a new package of arms was delivered within 2 days.
Assembly started after receipt of the new arms. First step was to attach the hingles for the back and seat to the arms. The hingles were bend and appeared to have been assemble backwards and would not fit. Customer service was email with pictures of the hinges actually received and the pictures from the instructions. Customer service replied that an entire new futon would be sent out with instructions to remove the parts that were needed and return instructions for the remainer of the futon.
Assembly was restarted once again, several holes did not line up and needed to be redrilled. The arms had very shape ends and needed to to sanded down and restained.
Upon trying to follow the instructions to returm the unused second futon via UPS using the onlne system UPS said they would not pick up at my address and I had to bring the three large packages to the nearest UPS location. Emailing back to customer service that I was not about to lug these three boxes to UPS they finally arranged for pick up at my house. They came at a ramdon time, not on the day scheuled, and our daughter just happened to be at the house at that time.
Over all the worst online furniture purchase I have ever experienced! And that experience includes complete online purchasing for an entire first floor replacement after Hurricane Sandy, that was a piece of cake compaired to this messy one.
I was really excited to get this futon. When we did the holes wouldn't line up right in the frame, it was missing some bolts and the over all construction of the frame was just not great quality. The mattress is good. But the frame quality is not. My husband had to drill out some places to get it together. We had to do it company was on the way. If we wouldn't of had that I would of sent it back.
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