This frame works well as a bed, and is quite attractive. It has some failings as a couch. A minor problem is that the metal guards intended to keep the mattress from slipping off the frame are rather small, so I have to slide the mattress back up occasionally. A bigger problem is that the frame is unstable if you sit on the edge of the couch somewhere not in the center. It really should have legs near the corners in addition to the one in the center. The biggest problem, though, is that the frame is large enough to accommodate several people sitting on the couch, but is not strong enough to hold several people leaning back. On mine, the back of the frame just pushed right over, and the single toothed part that holds the back upright is now damaged. The instructions do say to avoid heavy loads on the upright back, but three people simply leaning back should not constitute a heavy load.
We purchased this futon set to have at my parents' house for when we visit. The purpose is short-term furniture so that we have a more comfortable option than an air mattress, but also nothing permanent or too expensive that my parents can do with as they wished (fold up, use for other guests, transform room, etc.). For what it was worth, the product suited our needs just fine. The mattress was comfortable enough that a short vacation did no harm to either or our backs. We wouldn't recommend it for long-term use. The size is perfect for my small room and the color was what we wanted. Our only complaint was that the instructions were terrible. Parts were mislabeled so that we thought we didn't have everything when we put it together. It turned out we did have all of the parts. It took us a while to figure out which parts went where, however, because they were mislabeled in the guide. We left a very unhappy message with the company. In summary, we were happy with the product, but the company's instruction manual was crappy. What should've only taken us less than an hour to put together took us 2.5 hours to assemble.
How did the color on site compare with the actual product? The color on the site was similar to the actual product.
Please tell us about the quality of the product. The price reflects the quality of the product. Nothing over the top, but not super cheap, either.
How accurate was the on site description of the product? The on-site description of the product was fine.
I bought 2 of these futons. I wish I did not. These things are insanely difficult to put together. It is clear that the folks who manufactured this product were poorly trained and poorly paid. Many of the metal pieces had sharp uneven edges. Many of the pieces required super human strength to fit together. Now that it is together, its ok. Not the best futon that I've owned. My last one was $40 on craigslist and is much sturdier. I think that I will opt for craigslist next time. I am quite sure also, that nothing about this thing is actually a Serta product. It had another name on it. I don't know what that's about. Anyway, if you are looking at this product, I would suggest that you skip this one and maybe save a little more money for a better futon.
How did the color on site compare with the actual product? Somewhat different
Please tell us about the quality of the product. So so
How accurate was the on site description of the product? not so good
Assembly was easy. Futon mattress seems small for this frame--large gaps between futon and arms. I made pillows to place there. Difficult to find size of futon in the listing in order to purchase a cover. You must buy a cover. Overall--it's OK.
The picture still show it coming with pillows which don't come with it
When I received the product the boxes where very banged up
The wood had several dents
The reps where very good and helpfull with a problem with the discount coupon
I will not buy from this company again
This was my first purchase
DO NOT BUY THIS PRODUCT!!! I received it today and tried to put it together. The instructions were simple and easy to read…but half of the holes were drilled wrong and the metal was so misshapen that nothing fit together right. Trust me when I say I have never written a review before but this was soooo disappointing!!! Also I called the Overstock customer service and they can't get anyone to pick up this piece of garbage to return it for 5 days!!! And it'll take 10 days to get my money back so I'm out over $*** for 1/2 a month and no couch!!!
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