Are there any additional charges for set-up and removal of old mattress?
The bed was a little firmer than I would like and what I expected from a pillow top....
This Serta mattress set includes a mattress and box spring. The mattress has a pillowtop design ideal to comfort and cradle the body.
ITEM#: 12219509This Serta mattress set includes a mattress and box spring. The mattress has a pillowtop design ideal to comfort and cradle the body.
- Set includes a mattress and box spring
- Mattress has a pillowtop design ideal for to comfort and cradle your body when you lie down
- Serta's Pillo-Fill fiber is a soft and resilient fiber that provides a plush surface that breathes away heat and moisture
- Serta's VertiCoil Premier Innerspring coil design provides increased surface coverage
- More surface coverage results in an increased ability to react and conform to the individual contours of each person's body
- Zoned Convoluted Foam helps relieve pressure points
- Mattress set meets all federally mandated flammability standards with Serta's patented FireBlocker system
- Mattress set: 20 inches high x 53 inches wide x 75 inches long
- Mattress: 11 inches high x 53 inches wide x 75 inches long
- Foundation: 9 inches high x 53 inches wide x 75 inches long
Photo is for illustration purposes only. Fabric color, pattern and quilt stitching may vary.
White glove home deliveries require a 4-hour window to complete delivery; this includes delivery of the mattress, set-up in the room of your choice, removal of all packaging and debris and removal of your old mattress upon request. Please note that there is no surcharge for additional flights of stairs. You will be contacted by the home delivery agent when the product is ready for delivery (typically 1 to 3 weeks), we recommend requesting product removal at the same time you schedule your home delivery appointment.
30-Day Comfort Guarantee - If you are not satisfied with your purchase within 30 days, you may return your order for a refund less a re-stocking fee. After 30 days, the mattress cannot be returned.
|Mattress Top||Pillow Top|
|Dimensions||20 inches thick x 53 inches wide x 75 inches long|
|Warranty||5 year Manufacturer|
|Materials||Pillo-Fill Fiber, Comfort Cushions, Steel & Wood Foundation|
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Springs started to break & mattress sagged in middle on side edges where broken springs are within a year of purchase. Made with cheap inferior materials & scrawny cheap springs. Tried to wire a couple of springs back together but it wasn't going to work. I then put the bad side toward the wall.Not long after that the same thing began to happen on the good side.Customer service would not replace b/c they called trying to wire springs back together was abuse. DON"T WASTE YOU MONEY ON CHEAP SERTA PRODUCTS, SHOP AROUND. Then Overstock shows crossed out prices and then showed their supposed sale price which was the same I later saw all over the internet.Read More
The bed was a little firmer than I would like and what I expected from a pillow top.Read More
Having slept on a mattress at least 15 years old and suffering from various body aches and pains upon awakening in the morning It finally dawned on me that a new mattress and box spring were in order. I researched incessantly on line, shopped several stores - from discounters to major department stores. Talked to several sales people and got a garden variety of answers to my questions - most were just sales people trying to make a sale it seems to me and not really trained in the technicalities of mattress construction and composition. I was recommended to Overstock.com from a friend who had ordered some furniture from the website and found there were several choices of mattresses - I was specifically looking for a pillow top, medium/firm well constructed mattress. I happened to hit on a great sale and could not believe the whole set was under $400 and included free delivery and white glove service. I also talked with an Overstock.com representative before making my purchase [debating between the different thicknesses of the mattresses] and she was incredibly helpful [having been in the mattress business for over 20 years] to make my final decision to buy the mattress set I chose. Delivery was within a week [amazing!], delivery service was spot on and smooth as can be. The whole process to deliver the mattress and box spring set, unpack it, remove the old mattress and box spring and place the new set in the bedroom on the second floor took no time at all. I was truly amazed at the efficiency and courtesy of the delivery service. I have had the mattress set for about a month now and am extremely pleased with it and, most importantly, do NOT wake up with aches and pains anymore - even with a shoulder injury! Standard sheets fit perfectly saving having to buy extra depth sheet sets and mattress pad [which was noted by the Overstock representative]. Kudos to Overstock.com, their knowledgeable representatives, the quality of the product and the expedient and courteous service from time of ordering to delivery.Read More
So I've had this mattress/box-spring set for approximately a year now, and I couldn't be happier. It's still as soft and comfortable as the day it was purchased (perfect for unwinding after a long day). I bought it when we moved, to fit my full-sized bed frame. Upon it's arrival, and placement I noticed that it was a bit smaller than expected. I'm not sure if it's just that my bed frame was larger or the mattress set was smaller, but it wasn't that great of a difference for me to consider having it returned. It's REALLY comfortable, so I would definitely recommend it to anyone else who's interested in getting a mattress with a pillow top (I hated that uncomfortable feeling of springs stabbing me, in regular spring mattresses).Read More
It came on time and it is a great matris and box springs.Read More
I recently purchased this mattress set for my daughter's big girl room. We were so impressed with the quality and comfort. So much so my husband and I have decided to buy another one for our guest room and have been sleeping in the bed ourselves. If we had purchased a comparable Serta mattress set in a local mattress store, it would have cost twice as much. I also got free shipping which made it an even better deal! The mattress delivery was quicky and efficient. We received it in under a week which was long before her bed arrived from another online store which had been ordered the week before. I was leary about making an online purchase but am glad I gave it a chance. The only thing I would warn others about is the depth of the mattress with the pillowtop. It's much deeper than I expected! A standard deep pocket full size fitted sheet will not fit and a full size comforter will be too small so go up a size when purchasing sheets and quilts/comforters for your bed.Read More
I was a little worried about ordering a mattress online but I was not disappointed. The mattress set was delivered in 2 weeks. The delivery men took the old mattress away and set up the new one. It is very comfortable and everything I hoped.Read More
It's a mattress set. It does its job well. I'm finding that new sheets sized for full beds are actually a little big on this. I also bought a bedspread for a full size that is a little bigger than needed. None of this is a problem, of course. I like pillowtops because they provide firm support on the other side of the cushioning--it's comfortable all around. This bed does just that. For a couple of weeks I slept directly on the mattress (no cover, no fitted sheet). No noticeable wear and tear (no threading, no tearing).Read More
If you had 100 stars, I would give them ALL! Product was exactly as described - Serta Bristol Way Pillowtop Full-size Mattress Set was first class quality as you would expect in any store. I'm enjoying it every night ! Delivery took place exactly as scheduled -delivery guys were careful in my home; they removed the old set and took it away on the truck. They were clean, courteous and professional in every way. When it comes to furniture and major pieces, I may never shop in any stores again ! :) Thank you Overstock!Read More
I used to sleep on a Tempurpedic, but ultimately decided to go back to a spring mattress. I knew I wanted a pillowtop this time, and after seeing all the positive reviews for this one, I bought it. AMAZING! SOOO comfortable at an unbeatable price.Read More
Questions & Answers
White glove home deliveries require a 4-hour window to complete delivery; this includes delivery of the mattress, set-up in the room of your choice, removal of all packaging and debris and removal of your old mattress upon request. There is no additional charge with White glove delivery. Thank you for your question.
Does this come with the standard metal frame?
Unfortunately this item does not come with a frame. We apologize for that inconvenience.
What is the coil gauge for this matress?
The coil gauge is 13 3/4. Please feel free to contact us again with any further questions.
Does the delivery include set-up and removal of old mattress? If yes, will they do it on the 2nd floor?
Yes, White Glove Home Deliveries require a four hour window to complete delivery; this includes delivery of the mattress, set-up in the room of your choice, removal of all packaging and debris, and removal of your old mattress upon request. Please note that there is no surcharge for additional flights of stairs. You will be contacted by the home delivery agent when the product is ready for delivery (typically one to three weeks). we recommend requesting product removal at the same time you schedule your home delivery appointment.
What is the coil count?
This item has 396 coils.
Is this mattress plush or firm (underneath the pillowtop)?
This mattress is a PillowTop comfort level. Whether you feel this particular bed is firm or plush will be based solely on your personal preference and comfort. Comfort Level Scale: Firm -> Plush -> EuroTop -> PillowTop
Can you get a low-profile box spring with this mattress instead of the standard (9
Unfortunately a different type of box spring cannot be switched out with the one that is included in this set. The foundation box spring dimensions are: 9 inches high x 53 inches wide x 75 inches long.
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Shipping & Returns
1-4 week delivery after the item ships:**
Delivered by freight carrier. See Oversized Item Delivery Policy.
Mattress Return Policy:
Mattress Sets are non-returnable upon signature at delivery. Mattresses are
non-returnable if opened or taken out of their plastic wrapping.
This item cannot be shipped to Alaska or Hawaii. More details
Oversized Item Delivery Policy:
This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.
* For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.