I would give it a Ten!! This is a wonderful dark walnut satin finished Futon! My son-n-law and I put it together (we used a clutch power drill) in less than two hours and half of that time was organizing and unpacking. Shipping was fabulous. We received it in less than a week! No damage at all! The quality is fabulous! The frame is powder coated and the wood frame is solid wood no MDF wood products. Another wonderful point is we have encountered no slippage of the mattress. The cover on it is not removable so you will want to order another cover for it. I only had one problem and that was no wood color was listed on overstock site and when I asked on direct chat, he told me "Yes it looks brown" I took the chance though and was not disappointed. It looks like a dark walnut with a nice satin finish. The magazine racks on the sides are wonderful and the hidden arm storage is nice for remotes. The mattress is firm (which I like very much) and it allows us with our small home to have friends and family spend the night! I whole heartedly recommend this futon set. I wish they offered drawers underneath for bedding storage but hey you can't have everything! A wonderful product!
The delivery was great, the futon was received just as expected....right on time! Assembling the futon was a breeze, my husband and I put it together in less than two hours, using a power drill. After it was assembled, we both thought it looked very nice. The finish on the wood, the magazine racks, the storage compartments were all great. Although, we were dissapointed to find the size of the futon/mattress was a lot smaller than we were expecting....It is a full. Not only that, but the mattress is pretty thin, therefore, we will have to purchase a more suitable mattress in the near future.
The wooden portions of the product are attractive, sturdy and solidly made; however, the mesh deck that supports the mattress is complete junk and has totally fallen apart. In addition, the customer service information for contacting customer service at Serta Futon is invalid. Purchase this item at your own risk!
This mission style futon is a real multi-tasker if you are looking to safe space while having comfortable seating. The arms of the futon on either side have built-in magazine racks at the floor level and hidden hinges at the arm level revealing space to store remote controls. The arms are wide enough to use a coaster and drink if your space does not have room for end tables, and the mattress itself is a firm but comfortable full bed. We are using this in a two bedroom vacation home where space is at a premium. Add a couple of colorful throw pillows and you have very attractive contemporary seating. This futon is far superior to anything I found within the price range. I'm a female with moderate DIY skill, and it took me roughly 3 hours to organize and assemble this piece. In addition to very good written directions there is also a You Tube video created by the manufacturer which provides step by step instructions with pause points. All in all, an excellent purchase delivered within a business work of ordering.
I was looking for a futon to put in a second bedroom that was a little nicer than your average walmart futon and metal frame. I purchased this futon primarily for the wooden arms that gave the futon a nicer look than you average dorm futon. The futon arrived very quickly. Overall I would say the futon is average. I am very pleased with the wooden arms that are exactly what I expected and was looking for. The mattress does have a smell, as other reviewers have mentioned, but it has gone away overtime. The mattress is better than a cheap walmart futon mattress, but not as nice as a coil mattress. The metal fram that holds the mattress is a little weak. We have had the futon for about a month and the front crossbar is already sagging and we don't use the futon very often. If the crossbar didn't sag I would give the futon 5 stars.
Great value for the price! Its a really nice looking wood frame. Shipping was on time and no damage. Be careful of putting on the hinges backwards. Its easy to do! I just found a Serta video on how to put together the futon frame. Great for future buyers. Wish I had it when I was putting mine together. The seat and back frame is metal tubing. Mine was not exactly circular so I had to force pieces together. It made it a little tough, but I got it together. I was able to put it together by myself in about 3 1/2 hrs. The welding on the two t-brackets is really bad. I pulled my futon away from the wall and one of them came apart. Here is a link to Serta's video instructions. Good luck! http://www.youtube.com/watch?v=Z0f_0Uv1biQ
After only a few days the frame bent. Going in the trash! Wasted money on junk. Don't buy it. They sent a new frame out, but the same thing happened again.
The futon took a bit of time to assemble, but is very sturdy and attractive. The mattress is quite firm, which suits us well for sleeping. Would recommend this product for quality, sleeping comfort, and ease of operation.
The futon is of high quality and the mattress is very comfortable. It took two people to put it together but the instructions were good and once together, looks just like the on-line picture. We are using this in a spare bedroom and it serves well as both a sofa and a bed. I would recommend this product to anyone in search of a sofa/bed for a limited space room. Very good value for the money.
Other than the metal frame bending I loved the futon. I'm hoping I can find someone to repair it.
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