We ordered this dispenser as part of upgrading our kitchen. Other sources had us needing to buy the higher end (better looking) faucet seperately from the dispenser system. Another quality product from overstock at a great price! We installed it easily into the existing hole on our sink deck using the included hanger (screws to cabinet or back wall). Initially we plugged it into the existing power source that is shared with some lights, dishwasher, and disposal. Not good. Not enough power to heat the water. We had to run a power line, not shared, to have it work at optimum temperature (as indicated in the installation instructions). It now works perfectly. It has a dial right on the front of the water 'heater' under the sink so you can adjust the temperature easily until you get the perfect setting. Hot chocolate and tea on demand! We boil water a lot quicker now too. The clearance of the faucet is quite high, so pots fit under it well. We love it!
This dispenser replaced a dispenser that quit working after a year or two and was three times more expensive than this unit. Installation was easy since the water supply lines and electrical outlet were already in place. Since installation, it has worked flawlessly.
I reallly like this dispenser. I can count on instant hot water for my tea, cereals, etc. anytime. Large water capacity for muliple cups too. What I don't like, and reason for 4 stars is 1) it drips a little (not too bad) after usage and 2) when the water comes out it's not alway steady, more like spurts which splashes very hot water on your hands while holding the cup. I've learned to put the spout in the water as it's filling to avoid this.