The set is nice. However, the couch and chair were received with tears on each item. The O representative was gracious and polite and gave me a partial refund to my O Rewards. I felt the refund should have been more, but her supervisor said that was all they could do. I waited quite a while for this set and was very disappointed when I saw the tears. They are not LARGE, however, very noticeable. :( Instead of trying to return this over-sized set and wait weeks for another (which could end up with damage again), I decided to keep it and get the refund. I spend quite a bit of money at Overstock, and it is my hope that I don't receive any more damaged items. This isn't the first order I received damaged items on. However, they did give me refunds.
- How did the color on site compare with the actual product? Accurate
- Please tell us about the quality of the product. Fair to Poor
- How accurate was the on site description of the product? Good