We ordered 4 rugs in the Lyndhurst Collection - Mashad Black/ Ivory Rug (9' x 12', 2.3' x 20' and 2 each of 2.3' x 12'). When they arrived, the two twelve footers were tagged by the manufacturer as Black/Creme. The color was slightly different from the Black/Ivory ones, so we thought we had received an incorrect item. (This had happened to us about 6 months ago on another rug order.) We called Customer Service, and were treated well, told how to return them, and promised a quick replacement. In a couple of days we received the two--both labeled by the manufacturer as Black/Creme. Because UPS was in a hurry, I had no time to call Customer Service to inquire, so I refused the delivery. When I called, the representative told me the description on the web says creme background. That may be, but the order information offers Black/Ivory and nowhere is there a Black/Creme offered. So I requested a re-shipment. An additional call to Customer Service resulted in an inquiry to the warehouse who confirmed that Black/Creme is what they have in the 12' length. What I don't appreciate is that the first call to Customer Service should have resolved the issue. Second, Overstock.com should list product NUMBERS in their web information--not just color. Third, if they substitute a color or have an alternate, provide full disclosure about it--don't just substitute. However, the quality is good, as is the price.
I highly recommend this runner, it is a great bargain and really reasonably priced. I paid 30 dollars more for a runner at TJ Maxx and it was smaller and the quality was no even close to this rug.
- How did the color on site compare with the actual product? The colors are not as vivid and rich as they appear on line, but still beautiful
- Please tell us about the quality of the product. Excellent Quality, a real steal
- How accurate was the on site description of the product? Description was very accurate
This is a great choice for a runner...my runner is at my entrance way and takes a beating with traffic coming in and out. This rug continues to look clean and brand new all the time. I have 3 cats and even with their clawing the pile doesn't get pulled out by their claws. I've spent so much money on area rugs that they have ruined in no time. I am very happy with this purchase!
- How did the color on site compare with the actual product? color as pictured
- Please tell us about the quality of the product. Great value for the money
- How accurate was the on site description of the product? very
I was very unsatified with this rug. It is very thin, and the opposite of the thick plush feel I was hoping for. I bought a runner on o.com a few months before and was very happy with the quality. This time I went for the cheaper rug and got what I paid for. It is almost impossible to vaccuum as the vaccuum does not slide over the rug at all. I had a slip resistant mat underneath it for a year and a half and every day I would find it in a different place. A permanent crease developed in the center of the rug which was in a high traffic area and after almost two years of cursing this rug I am online to buy a new one. Thsi time I am spending the money for what I want!
- How did the color on site compare with the actual product? not quite as bright
- Please tell us about the quality of the product. not hand made...looks very cheap!
- How accurate was the on site description of the product? accurate
This rug fits perfectly at the entrance of my home which has a long hallway. I don't believe I could have done better with both the price, quality and delivery.
- How did the color on site compare with the actual product? Yes
- Please tell us about the quality of the product. Very good quality
- How accurate was the on site description of the product? Very Accurate
I am pleased with this purchase. I got it for a entrance hallway. It is perfect for the application and at the price I can get a new one if it gets ratty. It looks good. I did need to but a rubber mat for underneath so it won't slip.
- How did the color on site compare with the actual product? close
- Please tell us about the quality of the product. perfectly adequate
- How accurate was the on site description of the product? very accurate
Beautiful rug which I have in my kitchen and it looks very expensive.................it is quite long but ties together some colors in my open floorplan and stays put with a rug pad underneath.................makes the kitchen look "finished" and quite classy if I must say so!
- How did the color on site compare with the actual product? excellent
- Please tell us about the quality of the product. extremely durable
- How accurate was the on site description of the product? great!
The rug is beautiful as always. I will recommend to my friends or anybody who is looking for area rugs to give Overstock.com a chance & I can assure you that you will fall in love with this site. Good thing is this that Overstock has unlimited choices of things. I am very happy with my purchase not only me but my cat " SONI " also like to judge things the first one to use it. It was immediate approval from her. I love you Overstock, keep up the good work & I will be there again. Thank you Madhu S. Pittsburgh PA
I purchased this (and had it shipped) directly to my daughter in Washington State. She had found it, and I wanted to buy something for her new townhouse, so this is what she wanted for her split-level landing. She is so happy with it, the color, quality and eye-appeal. The excellent shipping costs made this a very practical gift, and I will definitely shop on Overstock.com before I try any of my other favorite websites! Thanks for offering such wonderful values.