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poor packaging
 from Kansas City, Missouri,  Dec 4, 2010

This item arrived broken with peices of splintered wood loose in the box. The box was damaged, with multiple holes and tears. Overstock was great about taking it back. I had to buy a new box to ship it back. Too bad. The item appeared to be nicely made. more of a shelf to display things than a book shelf.

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Beautiful - But Broken
 from Maryland,  Oct 20, 2010

I ordered 2 of these bookshelves - they are absolutely beautiful. However the packaging is so poor that the first set came and were broken. So I contacted Overstock and while they were great -- really responsive, sending replacements right away - the second set were ALSO broken. Two obvious issues: 1. The shipping packaging is way too flimsy - cardboard you can pull apart with your hands, not completely wrapped in styro-foam. 2. The packages had all looked like they had been opened and closed back up - it is possible all 4 units were damaged prior to being shipped to me. Overstock again was great - they didn't hesitate to refund my money upon request. I'm just so disappointed because these were SO perfect for the space and what I needed.

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