I have ordered in the past from Overstock. Never had a disspointment. I needed an over sized out door rug for the Lanai. Only the O had what I was looking for. It was shipped within 3 days. Everybody who has visited my home - simply LOVES this rug. Matches perfectly my pillow decor. This rug is priced right (a bargain compare to other stores) It has been an entire year searching for the perfect rug and one day my favorite Overstock had it. Thank you so very much I am recommending your company to all my friends. Customer service also is remarkable forthcoming and very friendly. which is rare these days. The best of it - their customer service is actually located in the USA. Thank you Overstock - keep up the good work.
- Did the color match the color displayed onsite? YES
- How is the quality of the product? Fabulous
- Did the description onsite accurately describe the product? obsolutely YES
We loved this rug online, but when we received it, the red trim clashed with our new deck. We returned the rug because of that, not because there was anything wrong with it. I was really worried about returning such a large item and getting a proper refund. However, the customer service live chat folks were very helpful and quickly processed the return request. I got a UPS return label via email and got my refund in about a week's time (minus the return shipping, which I think was around $$ -- not a big deal since the original shipping was free). My only "complaint" would be that it is impossible to call Overstock by phone; I was able to exchange emails with one customer service person, but I would have liked the opportunity to talk to someone personally. Overall, this was a great experience (even though I'm disappointed the rug didn't work for us), and I will definitely shop Overstock again.
Received this carpet in record time. The color is perfect for our needs. It is more of a terra cotta then red. However, it works for us. I am pleased with the quality of the carpet. We are using it on our pool deck. We have grandchildren and have already spilled grape cool aid. The hose washed it right off with no stain. Would recommend.