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Beware chat persons lie to you to make you buy!
 from Cheshire, ct,  Apr 17, 2013

Very disappointed. I ordered the carpet via telephone and I specifically asked if it is hand hooked or hand tufted as it was listed as handmade. I was lied to. Nontheless, when I called to complain, the rep was very helpful and I returned the product. Buyer be ware: handmade doesn't mean had knotted or hand woven or hand hooked. I can also mean hand tufted and those rugs are poor quality, shed a lot and don't last. Also watch out if you think you're getting a bargain, chances are the rug is not the real deal!

  • How did the color on site compare with the actual product? good
  • Please tell us about the quality of the product. the carpet was listed as handmade. I called and asked if it was hand tufted or hand hooked and I was assured that it is hand hooked. When I received the carpet I realized that it was tufted, therefore the person I talked to lied to me to make me buy the carpet. I sent it back.
  • How accurate was the on site description of the product? Vague especially when it came to description of the way it was manufactured.
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