The rug was delivered folded instead of rolled up thus creating creases. At the corner of one of the creases/folds, there was a quarter-sized hole in the backing. Fortunately, the hole is not visible from the face of the rug, but the hole does compromise the quality/durability of the rug. I decided to keep the rug because I didn't want the hassle of returning/exchanging it and didn't want to risk getting another folded rug with the same, or worse issues; also, I just didn't have the time to deal with it. Instead, I arranged the rug so that a big piece of furniture was placed over the damaged area so that I wouldn't make the hole worse by pulling at the fibers in that area every time I had to vacuum. The rug is otherwise sturdy, though it did shed a lot during the first vacuuming. The color of the rug is off as others have described in their reviews, but it's still very pretty. Overstock should ensure that its employees (or those it contracts out to) properly store and handle products during transport and while in storage. Had the rug been properly rolled instead of folded, I do not think it would have been torn creating the hole and my review would have been significantly better (e.g., 4 stars) because, for the price, it would have been a great buy if undamaged.
A very nice carpet but not accurately described as burgundy. Colors were deep rose with dark cream and gray-green. Floral pattern was really pretty and quality of rug was nice. Wonderful Overstocks customer service was agreeable to a return since color was totally off.
- How did the color on site compare with the actual product? Picture and description said BURGUNDY but this rug was a deep rose color.
- Please tell us about the quality of the product. Beautiful, thick and nicely made.
- How accurate was the on site description of the product? True to size, thickness and pattern. Shipped incredibly quickly.