My purchase is a long saga. I ordered this rug because Overstock cancelled the one I really wanted. I had purchased a smaller version of this one and thought, okay, I'll go with my second choice - this one. Within 30 minutes of placing my order, the smaller rug arrived. When I opened it, I realized that this rug would not work in the room in which it was intended so I tried to cancel my order. Whoops - it had already gone to processing so I could not cancel it. I contacted customer service and the rep put a note in my file that I had tried unsuccessfully to cancel before shipping so overstock would provide me with a free shipping label when it arrived. How great is that? Well, in the meantime, Overstock read my review of the smaller rug where I noted that the colors didn't work for me ( the rug doesn't have gold - it is tan) and sent me another, smaller rug to replace the one I had. I missed the first UPS delivery and UPS left me a notice for free shipping back which I used for the large rug that had arrived. NEVER use the wrong label because it will mess everything up. Overstock thought I sent the small rug back so I was still paying for the large rug. After a couple of confusing phone calls and many e-mails (in case you can't tell, I have the ability to confuse anybody), a customer service rep called me to straighten it out. He was patient and fixed everything so I paid for the correct rug and was credited for the returned rug. Phew. What a relief. I can't give enough positive feedback on the excellent quality of customer service I received from Overstock. Hint - UPS told me that if this ever happens again, I can refuse the order and not wait for a return label.
Just rec'd my rug and am thrilled. It is thick, heavy (ups listed it at 70 lbs!) and very soft. Blue is not dark navy or royal, but rather a beautiful soft slate/cornflower bue (not at all grey however) with accents of beige, a soft lovely rust and some cream and fern green. Will look great with beige, cream, olive or rust accent colors in my family room. No shedding, no odors (common in wool rugs) and soooo soft & "cushy". Would be selling like hotcakes if on-line photo were better. Another internet rug vendor is selling same rug for $600. A wonderful bargain and I am thrilled!!!! Thank you Overstock! PS-I bought the runner to match this rug and they look great together.