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Too upset to call Overstock regarding this buy
 from Philadelphia, PA,  Apr 24, 2012

I love Overstock, there is never any guilt over any purchase (since it is so inexpensive)....until THIS purchase! I bought 4 of these "gray" chairs for an upcoming dinner. I figured the price was so low, that even if I wasn't crazy about them they could be stored in the basement for occasional use. They came promptly, color was not gray at all (more of a dingy white), easy to put together, and I noticed that there were some nails that were not placed correctly (around where the spindles are). There were also some shards missing in some areas....but who cares, they were inexpensive, and it turns out, cheap. I put them together for use that night. The next morning I noticed so much damage to my new bamboo floors!!! Scratches and huge indentations from the chairs scraping the floor! At the end of each leg there were sharp metal pieces (I guess to reinforce the leg), and since the legs are at an angle, the felt pads don't do anything since they don't stay on. I'm so upset by the damage to my floors that I can't even call Overstock to complain, I'm sure they will try to make amends, but the boxes have been tossed out so I can't even send it back anyways. And my floors are horribly scratched and marred. Should have passed on this one and saved myself the heartache.

  • How did the color on site compare with the actual product? not at all, this is sold as grey, really it's just an eggshell white
  • Please tell us about the quality of the product. horrible
  • How accurate was the on site description of the product? pretty accurate
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positive
 from Florida,  Nov 18, 2014

only thing I wish it had conventional wood screws instead of the Allen wrench...which was conveniently supplied...as a screwdriver would be easier to set the screws with a larger handle and could even use my little battery operated one but they are gorgeous and exactly what I needed I purchased 4 chairs they match my pedestal to my glass top table perfectly

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I love the style of these chairs! The gray is very light and muted. It's not an obvious, deep gray, but the color is enough that it stands out from other white furniture (I have them paired with a white kitchen table). I ordered two sets of these chairs, and 3 out of 4 came somewhat damaged (cracks in the wood; not all of the spindles would stay securely in the holes for them on the seat of the chair; etc.). One of those three was only so slightly cracked that I would not have worried about it if the others had been fine. I called Overstock, and they had absolutely wonderful customer service. Unfortunately, the chairs were sold out, so I was not able to order replacements. We are using a couple of the chairs right now, and they seem to be holding up well. The chairs are light and obviously not of super high quality, but you would not know that just by looking at them! For this price, they will be our chairs for a few years until we can save up for higher quality chairs. But they serve their purpose given the cheap price!

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Great chairs for the price!
 from Arlington, VA,  Aug 21, 2013

For the price, the chairs can't be beat. The color is VERY light, but I don't mind. They were such a bargain that I'm not sure that it matters. They have great style and look great against my shiny black dinner table. My fiancÚ put the all four chairs together in a little less than an hour. I am very pleased with the chairs at the price.

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