The ottoman arrived packaged really well and even was designed to be shipped with a protective sleeve to keep it from scratches during shipping. The quality of the material feels very durable and has just as much of a classic look as it appears online. The size is great and a perfect height for any standard sized sofa. The extra thickness of the cushions and stitching is pretty darn good and is the key attributes that were the deciding factors in buying this product. However, the huge disappointment came when the trays were placed into the ottoman. Both ends fit nicely, but once the middle piece is inserted the tray falls through. The only reason the tray falls through is because the storage area of the ottoman does not have any reinforcements designed into the compartment. The long walls have just enough of a bow in them that allow the middle tray to slip. Pushing the walls together shows how much flex the walls have and could have very easily been designed with better structural support. Called customer support the same day of receipt and was very happy with experience. Overstock.com customer support said they have recently had a rash of returns **** for this same problem with ***** Ottomans. Huge potential but an even bigger disappointment.
I will never again buy from Overstock. I was hit with return fees that most other online places don't charge. I carefully picked this piece, took measurements etc, and thought it would go nicely in my home but it didn't. There are too many other online shopping, retail stores etc that will not tack on these extra charges...so buyer beware!!!