Relax in comfort and style with this three-seater living room sofa. Available in a range of attractive colors, this sofa is designed for maximum comfort with spring-loaded cushions. Made from wood and durable polyester, the sofa is easy to maintain....more
After several problems with assembly (the original sofa had one incorrect seat part and it took 3 tries to get the correct one), the sofa fits the space I ordered it for and looks great with the love seat and chair I purchased at the same time. I must say that each time I contacted customer service, each agent I dealt with was extremely courteous, knowledgeable and helpful. My customer service experiences will keep me as an Overstock.com customer for a long time in the future.
How did the color on site compare with the actual product? Great
Please tell us about the quality of the product. Appears to be a good quality product
How accurate was the on site description of the product? Great!
This sofa showed up at my door on time and in two boxes! I was some what surprised but I already knew it wasn't coming assembled. It was pretty easy to put together for my son and I. It's fairly sturdy, and firm when lying down. I'm 6'1" and about 190 lbs. and fit nicely on it in the reclined position. I've fallen asleep on it twice while watching television. That says it all doesn't it? Overall I'd say if your looking for a reasonably priced sofa then go ahead and give this a try.
The description on the website in regards to the fabric was lacking, I would have prefered a different fabric, but the color was spot on. The seat cushions are misshaped. I've had the sofa put together now for a month and the cushions look awful. All of the cushions are super firm, not very comfortable. The cushions do not stay in place, I have to continuously have to stand and push them to the back of the sofa. The instructions were very difficult to interpret. Though the sofa was easy to put together, the instructions were confusing. After putting it together at first, when you sit on the sofa toward the front, it will flip forward. I had to take it apart and move the stability bar, bad instructions, poor design. There was no "dust cover", it is mentioned in the instructions several times but none came with my loveseat. Had I known the fabric would be held down with velcro, I most likely would have chosen a different product.
Overall, I'm really not happy with the loveseat.
This couch is not well made. It feels cheap and the covers are made of a rough linen material. It is not flattering at all. The built of the couch is also questionable. It requires no tools to assemble, but the knobs do not fit the hole properly. That is, the holes between the pieces were not aligned properly. One of my arm rests moves a bit; very annoying!!!
The couch arrived as expected but with missing parts. I contacted overstock and they sent the parts promptly. However, when they arrived there were still parts missing!!!! I called overstock a second time, and they told me they would deliver the rest of the missing items. I waited a week! Nothing arrived, I called again and they told me their records did not show me calling about missing parts!! I was livid! It has been close to a month since I bough the couch and I am still missing parts. I assembled by going to home depot and buying the parts I needed. I am very disappointed with my customer experience with overstock.
When I spoke with chat, she stated some assembly meant putting on the legs. Two boxes and over an hour later mission accompolished.
We were not happy when we noticed the brace underneath did not come to the front of the sofa. Low and behold my son in law sat on it and it beant. I weigh 139 and my husband 172 and it seemed to hold, but my son in law weighs 190 and no good. I will be contacting customer service because I had to pay to have a new one made at an industrial fabricator company.
How big are the boxes that this sofa comes in? Wondering if we can get the pieces down the basement stairs easily and assemble down there.jakejrc on Feb 16, 2014Please enter a valid question.Answer This Question
Hello jakejrc, thank you for your inquiry! The pieces of this sofa will be easy to take down the stairs of a basement. This sofa actually ships in 2 boxes. The first box measures at 42 long by 30.25 width and 14 high and the weight is 68 pounds. The second box is 42 long by 30.25 width and 14.0 high the weight of the box is 84.5 pounds. I hope this helps. Happy shopping! overstockcustomercare1 on Mar 3, 2014
Hello, techgadget. This arrives via UPS. Assembly is quite simple. You'll need to put the covers on the cushions, connect two pieces of the base together, screw on the legs, screw the arms on the base, and clip on the fabric. You do not need any special tools. Thank you for shopping with us!overstockcustomercare1 on Feb 5, 2014
I need a two-seat of this product in the Cosmopolitan Beige color. o you have? How can I do to reserve. I"m doing a relatively big puchase and need this info before I procede.marcelins on Jan 26, 2014Please enter a valid question.Answer This Question
Hello, marcelins. We do have this in a loveseat. Please search our site for item number 15080552. We are not able to reserve products, but we do have several available. Thank you for shopping with us.overstockcustomercare1 on Feb 5, 2014
Hello abbyl17, we appreciate your inquiry. Our inventory does change frequently, however, this item is available in the beige color currently, as indicated by the drop down under options. We hope you have found this information helpful. Thank you for shopping with us. Have great day!overstockcustomercare1 on Oct 15, 2013
Hello sdr6122, This sofa is beautiful! The cleaning recommendations for the upholstery are: Use water-based cleaner. Spot clean this fabric with the foam only of a water-based cleaning agent such as a mild detergent or commercial upholstery shampoo, use sparingly, and avoid overwetting. I hope this helps. Thanks for shopping with us.overstockcustomercare1 on Oct 2, 2013
This is what is covered-
Food, beverage, or ballpoint pen ink (ballpoint pen ink is not covered on indoor or outdoor wood)
A Puncture, cut, tear or rip
Any burn or heat mark
Nail polish or nail polish remover
Human or pet bodily fluids, except perspiration, hair and body oils (Not covered on indoor or outdoor wood)
Any scratch, gouge, chip, or cracking and bubbling of finish (Indoor Wood and other hard surfaces)
Breakage of table tops, welds, or umbrella mechanisms (Outdoor wood, glass, and metal areas)
The following mechanisms are only covered if an original manufacturer warranty has since expired: Frames, springs, sleeper, reclining, inclining
Thank you for shopping with us! overstockcustomercare1 on Jul 22, 2013
Thank you for shopping with us lambpup. We are unaware if the navy sofa will be coming back in stock at this time. I searched and did not find a sofa in blue that wasn't a slip cover or futon. I am sorry, if I can help with anything else please let us know.overstockcustomercare1 on Jun 17, 2013
We are sorry but the Marshall Islands are not on the list of international destinations. kinomaika0317, if there is anything else I can do for you please let us know.overstockcustomercare1 on Jun 17, 2013
Hello sydandnancy, unfortunately we were not able to obtain the information you requested. We will update the response if the information becomes available. We apologize for the inconvenience. Thank you for shopping with us and have a great day! overstockcustomercare1 on May 21, 2013
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