What a complete waste of money Ruvati is. The hose from the faucet to the sprayer is defective. Ruvati knows this too. I have replaced 3 of them. Which means crawling under the sink removing the faucet and changing out the hose. And the replacement Ruvati sends is a braided hose that looks like crap. Not the stainless steel one. Junk!
Bought item June/2013, it held up fine, put some needed style the kitchen, works great but after 9 months it developed a leak close to the handle. Water is seeping out from where the handle meets the faucet. Called the company and informed them of the problem, they immediately processed it and they said they will send out a replacement with upgraded o-rings ASAP. Just remember to just send back the problematic faucet. IT WAS THAT EASY! I have never experienced such Awesome customer service. I will buy another product from them just because of customer service that I received.
I purchased this faucet in March and by August it was leaking from the handle, which a plumber diagnosed as needing a new cartridge. I called Ruvati and they quickly sent me a replacement cartridge at no charge. By November, water was leaking (or pouring out, as my plumber phrased it) from the gooseneck, creating puddles of water in the cabinet below my sink. I called Ruvati again, asking for a refund, due to the frequency of problems after owning the faucet for less than a year; however, I've never heard back from them. Although I had a positive experience with Ruvati customer service initially (but not the second time), my review of the product is a poor one due to the number of problems we experienced.
I bought this to go with the Ruvati sink I purchased at the same time. It goes with it perfectly and functions well. The only thing I have a problem with is the button to switch between a stream and a spray, I have a hard time operating it.
Let me start off by saying I'm a Mechanical Engineer and that I believe that I can pass fair judgement on product designs. The packaging was nice that it came in. The faucet was contained in a white draw string sack with the Ruvati name on it. Nice touch. The finish was good, say about 99%, a small nick at a location nobody would ever notice (if you really want to be picky). Instructions were OK, could have been a little better (illustrations could have been clearer). The bad: I seemed to have been missing a couple of gaskets so I picked up a kit at a local store (assorted repair washers). That wasn't too bad. In terms of installation the lengths of the hot and cold pipes coming out of the bottom of the faucet could be staggered a bit more for easier connection. The good: All the other parts went together with no issues and the functionality/feel of the faucet is good.
- How did the color on site compare with the actual product? Comparable
- Please tell us about the quality of the product. Overall good Build quality
- How accurate was the on site description of the product? The description was accurate
I love this faucet! I have received many compliments on style and quality. I paired this faucet with a deep basin industrial style sink. Pros: Easy to use Easy to clean Looks high end Cons Low water pressure unless the spray feature is used (this could be a problem with installation or my plumbing)
- How did the color on site compare with the actual product? True to color
- Please tell us about the quality of the product. High quality
- How accurate was the on site description of the product? Very accurate
with these lower priced pull down faucets, you may be able to tell the design on line but you can't tell the quality till its in your hands - this is a good quality item priced very well. i fix and flip houses so i go through a lot of faucets. i usually use a satin nickel finish but one kitchen called for chrome. it has a leasing design in person, has good water flow and decent quality build.
- How did the color on site compare with the actual product? chrome is chrome
- Please tell us about the quality of the product. good quality
- How accurate was the on site description of the product? good description
I bought this sink together with a Ruvati sink and I am quite happy with the quality of this faucet. Just got it installed today and it works well. The pullout spout is very handy. Solid looking faucet. Goes very well with my black granite countertop.
- How did the color on site compare with the actual product? Good
- Please tell us about the quality of the product. Very good
- How accurate was the on site description of the product? Good