this is the second Monterrey dual flush toilet I have bought from Overstock. The price is excellent; the "green", water-saving element is great; the style is sleek and elegant. However, the toilet is very difficult to install--you"d better get an experienced plumber, and still it may take several hours to do it right. And that is if all the parts are included. You have to sign for the product from the freight delivery company when it arrives, and Overstock advises you to examine everything and be sure it is not cracked or broken, etc. However, it is not customary to go through every little piece to be sure all the parts are there, and a layman would not know that anyway. Mine was missing the "supply tube nut" to attach to the water supply; the plumber of course discovered this. He looked for a part to replace it at usual plumbing supply sites, but nothing worked so I had to contact Overstocks to send the part. Supposedly they did, but the part they sent was not what the plumber needed, but because of the grooves in what they did send, he was able to develop a part that would work. Partly because of the lack of the part and partly because of the plumber's schedule, my bathroom was "under construction" for 1 month:( It is finally functional, and I do love it.
- How did the color on site compare with the actual product? same
- Please tell us about the quality of the product. the toilet was made in China; I have 2 of them. the quality seems fine
- How accurate was the on site description of the product? accurate