Royal Commercial Carpet Extractor/ Cleaner

This was the first time I ever purchased from Overstock.com. The product I ordered was brand new as advertised and not a refurbished unit. The carpet cleaner does an amazing job cleaning carpets, better than the ones you rent uptown. Leaves your carpets clean and mostly dry when used correctly. The price was considerably less($100-$150 less) than purchasing from retailer locally. Website was easy to follow and place order. It arrived on the day it was sheduled to and you could follow the shipping progress by selecting the shipping number on your order. As a first time customer and before placing an order, I read through the user comments and most were favorable. However, it seems that most of the negative comments were due to returning defective or wrong items shipped. My only negative would be that the shipping company(UPS) didn't handle the package with great care. The box was kind of beat up when it arrived, but the contents was not damaged. I would purchase from Overstock again.

We've had this carpet extractor for over 6 months now and have used it about 5 times. It's very user-friendly and durable. We just use white vinegar and hot water and it gets the carpet clean naturally. Our apartment has wall-to-wall beige carpeting, so it's wonderful to be able to pull out our cleaner whenever we want and do a little spot cleaning if an area gets dirty. It cleans a large portion of carpet without needing to refill the water, and it also gets the carpet dry enough so that it dries naturally with no problem, at least in California's drier climate. It's very easy to fill the parts which take the water and soap (we just use water in the soap compartment.) The soap dispenser has to be filled for the cleaning to take place/carpet to get wet. I think there might be some people who didn't figure out how to get the cleaning to work but you just need to make sure the soap dispenser has liquid in it and you have the correct switches on when you're cleaning with it. Trust me--I'm not a techie and am so glad this cleaner is simple to use! This is one of those purchases that I'm SO GLAD we made. Thanks Royal for an excellent quality product.

I have looked for a "good" carpet cleaner and read all the reviews and was very excited about this find. But this machine performs poorly - I thought it might be user error so I've re-read the directions, but it's not. I did not pick up at the order time that you HAD to use their shampoo and by the time I ordered and received the shampoo it was close to the return expire date. Then the machine has poor suction - very disappointing.

This is a great carpet cleaner. Very easy to use and clean after use. The front extractor piece comes off which makes it so easy to get hair and fuzz out of. It has great suction so the carpet gets clean and dries quickly. I have had 3 other carpet cleaners, and this one is at the top for cleaning ability and ease of use. I don't know about durability since it has been used only 3 times so far