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Poor instruction, average quality for $***
 from delaware,  Jun 28, 2011

The reason I bought this toilet is because it has a very low height profile, specified as 20.5 inches. My old toilet is under a window of which the lower molding border is very low and it will allow me to install toilet lower than 25.5 inches. Something close to 25 inches would look odd because it would just be under the molding. The original Kolher does not produce the same model any more. This unit has a very poor instruction and its installation is different from the rest of my toliets which all have a toilet drain flange, the big circular white PVC structure on which the toilet sits on. It just says to drill a hole on the floor and allow the drain pipe to be seen and nail the toiler onto the wood floor through the two holes on the base of the toilet. I really do not know whether this is the present day standard. All my friends' house have a drain flange. Anyway, the structure can still sit on a drain flange (or otherwise I will have to return it.). It does not tell how to install the handle/arm for doing the water flushing. Found no drawing or description and it assumes a kind of common sense. It took me 20 minutes to try and error to fix it tight onto the left hand side upper wall of the toilet. Now this toilet is dual flush unit, but so far I could not find a paragraph how to do the low water flush. I think I need to get a magnifier to see in greater detail tonight.Also, watch that the water inlet is in the right hand side. Also the inlet fitting type is not standard for toilet. I tried one and could not screw it and it happens it is a faucet inlet fitting 1/2 FIP. Finally, it is a kind of blessing it works and has no leak so far. I have used a extra big wax ring for this unit and not the one provided by the manufacturer (ARiel Royal). Anyway, I need to get a set of screw and bolt (coming with the wax ring) to fix it on to the flange. The original screw is a drilling screw for the floor and not for a flange installation. Furthermore, it again does not tell how to install the plastic seat and cover. It is simple but it does not tell where to put the washer. Not everyone has the common sense. The quality of the seat is thin althogh it is soft close type. I do not know how to just the quality of the porcelin. At least so far I could not find scratch. Delivery is good and the packacing is fine, the used to be good practice of OverStock. And it comes within 10 days.

  • Did the color match the color displayed onsite? yes
  • How is the quality of the product? only average verus the money $396.00
  • Did the description onsite accurately describe the product? yes
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Beautiful Styling
 from Northport, New York,  Jun 29, 2013

What a buy! Beautiful design, lots of special built-in features that other expensive brands don't even have, exceptionally great price, rapid delivery, very carefully boxed and delivered! I wanted to order two but only one was left in stock. I was told that delivery might be as long as 6 weeks but I actually received it in one week! Once it was back in stock, Overstock sent me an e-mail notice and I was able to place my order for the second one. Again, it only took one week to receive my delivery. I'm extremely pleased, I paid less than half the price that I would have paid anywhere else for this great toilet, and no shipping!

  • How did the color on site compare with the actual product? exact
  • Please tell us about the quality of the product. too soon to tell (not installed yet)
  • How accurate was the on site description of the product? very accurate
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Royal dual flush toilet
 from Colorado Springs,  Jan 10, 2013

Great shipping, good prices..product arrived in tact and in great condition.

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