This was the first time I purchased anything from Overstock.com. I was so pleased to find these dishes on this site as I've always wanted them. When my order arrived there were broken dishes to my disappointment. My husband called the customer service line and they were so very very helpful and corrected the situation much to our satisfaction. I will DEFINITELY purchase from Overstock.com again! Happy Customer!
The 16 piece set arrived on expected time. The product was wrapped very well in bubble wrap from Overstock. However, one of the bowls was broken. When I opened the box the dishes were in from the factory, it didn't surprise me that more of the pieces were not broken. The dishes are pre packaged in a flimsy box with little to no packing to prevent breakage. I notified Overstock via email. They have a readily accessible chat line and they promptly began working on replacement. Unfortunately, the bowl could not be replaced, but I was offered a refund for the bowl. I also was offered a full refund, but I like the dishes so much, I was fine with the set missing a bowl. Great customer service for sure.
- How did the color on site compare with the actual product? Colors mix well with all pink rose shabby chic designs.
- Please tell us about the quality of the product. The weight of the dishes is on the light side. With that said, they seem to be average quality, certainly not expensive quality. I was still pleased since my plan for use is once or twice a year. (Easter and Mothers Day)
- How accurate was the on site description of the product? Site described product well.
I received this set in perfect condition, the packaging was more than adequate. I have used this for a few weeks now and it has worn very well, no chips from being running through the dishwasher and handled. This set is beautiful and I would reccommend to everyone!
- How did the color on site compare with the actual product? spot on
- Please tell us about the quality of the product. awesome! High quality
- How accurate was the on site description of the product? Very accurate