The rice cooker is a good cooker if it wasn't for the poor teflon coating on the inside of the bowl. If the coating was more durable and lasted more than a few years, I would've given it at least a 4 star rating. Just prepare to buy a new one after a few years due to peeling of the teflon coating. I've never had any issues with coating coming up in other Japanese branded rice cookers that my other family members had for over 10 years.
We have toddlers and this peeling of the coating represents some serious health hazards as it can come off and be mixed into the food you're trying to cook.
We tried calling Krups customer service and they basically said tough luck, you're SOL since it's been out of warranty which is only 1 year. I would've expected more both in quality/durability and customer service from a company like Krups.
I'll be buying the tried and true Japanese branded rice cooker from now on after this bad experience.
If you only use this occasionally, you might n...
Terrible problems after only 2 uses got worse and worse. Cracked popped beep beep Heep and turns off would beep until it burned out if I let it. AFTER going through the usual channels trying to get some help or a replacement the warranty was useless. I finally got curious how long would it sit and heep the beeps on me it beeped turned back on but not really because it wouldn't heat then take a break then Heep more until it finally killed itself. I got this product being really excited. Pass now on any nesco products of any kind period. I am not your usual b box either! Normally very patient but I may as well have taken a hundred dollar bill and put it through a shredder. On a disability budget it took me a long time to shop and save for this product. To be fair mine was the 6 quart one.
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