We bought 4 of these faucets...3 oil rubbed bronze and one brushed nickel. When being installed, one of the plastic drain assemblies cracked, so, rather than being left with an unusable sink while waiting for a new assembly to be mailed, we purchased another assembly at a local store. Called the manufacturer to see if they would reimburse us for the new assembly, they said no. Within 10 months, the "finish" started peeling off of one of the oil rubbed bronze faucets, revealing that this "finish" is nothing more than a dark colored film applied to metal. It's basically a big sticker. I again contacted the manufacturer and was told "sorry, the oil rubbed bronze finish is a 'living' finish and has no warranty." I said that I assumed that "living" finish meant the color might change over time, not that it would completely peel off of the faucet. They again just said, "sorry, there's no warranty on the finish." So, I'm stuck with an indoor faucet that basically looks like an outdoor spigot...unfinished metal. Very disappointed. I will never buy anything from this manufacturer again.
- How did the color on site compare with the actual product? Exact match
- Please tell us about the quality of the product. The "oil rubbed bronze finish" is actually just a dark colored film over metal...very cheap.
- How accurate was the on site description of the product? Inaccurate. Brass is listed as the only material. The drain assembly is plastic.