So disappointed - I ordered this - I received 2 tracking #, then kept looking for it to arrived but found out order was never shipped, they said it was in a bulk shipment, then said the carrier missed picking it up then they gave my money back and then I couldn't eve reorder as it because back ordered. I waited over a moth for this - I still wanted it then they cancer the order - sooo disappointed.
item description needs to say this comes in two boxes. first came the heater insert and i thought it was the wrong item. via chat, ordered a replacement. next day box 2 came then i realized it was in two boxes and didn't need the replacement. replacement could have been eliminated if chat rep mentioned it came in two boxes. now i see piece #3 has an issue at the top but i'm hoping it will be hidden when the top is put on. i have mixed feelings recommending this product but will say yes to recommending. the outer part looks nice but it's been a hassle. JUST KNOW THIS COMES IN TWO BOXES!!! chat reps have been very nice and accommodating!!