I love the mantle, but the logs are completely symmetrical and too low, and just look obviously fake. I realized it wouldn't look like a real fire, but .... Also, it does give out great heat, but through the top, so you can't sit in front of it and feel like it is a true fire. I use it all the time when home alone, but probably wouldn't turn it on for guests.
item description needs to say this comes in two boxes. first came the heater insert and i thought it was the wrong item. via chat, ordered a replacement. next day box 2 came then i realized it was in two boxes and didn't need the replacement. replacement could have been eliminated if chat rep mentioned it came in two boxes. now i see piece #3 has an issue at the top but i'm hoping it will be hidden when the top is put on. i have mixed feelings recommending this product but will say yes to recommending. the outer part looks nice but it's been a hassle. JUST KNOW THIS COMES IN TWO BOXES!!! chat reps have been very nice and accommodating!!
So disappointed - I ordered this - I received 2 tracking #, then kept looking for it to arrived but found out order was never shipped, they said it was in a bulk shipment, then said the carrier missed picking it up then they gave my money back and then I couldn't eve reorder as it because back ordered. I waited over a moth for this - I still wanted it then they cancer the order - sooo disappointed.