looks nice when built, easily assembaled in under 2 hours. personally i really like the peice and i makes a great looking entertianment center in a room without a fireplace that you thought could use one. the gel puts off a little heat and looks realistic, but i do think they could have done a much better job with the logs. from across the room the fire looks fairly realistic, but up close looking down its a dead giveaway, still better than electric i think thouigh.
I will start by saying the package was delivered from overstock on time. However, the package is huge and weighs upwards 170 pounds, which is not light. If your like me, you will need help getting it inside. You would think something this heavy is actually made of something of quality...wrong (I will get to that in a minute). After having help bring it inside to the living room came the un-boxing. The box it comes in looked sturdy and there is enough of that Styrofoam inside to give you a migraine (seriously, this stuff got everywhere and weeks after I am still finding and cleaning up tiny little Styrofoam pieces). After getting the pieces out of the box I discovered several of the large pieces were damaged, severely to the point they were just not salvageable. I tried to make the best of it and put together the pieces that were good together and discovered I had a mess in my living room. The wood seems like its decent quality, however, all the top edging pieces are held together by glue and thin nails. The base piece was so severely damaged, it split the wood in half and the top piece which would be visible from the front the edging had split and looked terrible. So, the following day, I contacted the manufacturer (on a Wednesday) and sent pictures of the damaged pieces and was told the replacement pieces would be shipped out promptly. I emailed back the next morning to add another piece that was damaged and was then told all parts would ship out that day (Thursday) and I would be provided a UPS tracking number. I come to find out (Monday) I never received a UPS tracking number because the parts never shipped out as promised the week prior and were still in processing. (Keep in mind I have not had a living room set up for almost two weeks). Spoke with the manufacturer again, was told the items did not ship because I placed the fourth piece in the order the following day which screwed everything up (although the email from the manufacturer clearly said all the items were to be shipped that day). Poor customer service if you ask me to blame the consumer and try to cover up their mistake. Anyway, I requested the parts be shipped overnight, however, customer service tells me they do not do priority shipping however, they will expedite the order and try having it shipped out promptly (which should have been done the week prior..) Now I am told the parts will not arrive until Friday (which makes three weeks of not having a living room set up). So Friday, comes and the replacement parts arrive. Round two of a large heavy box filled with enough Styrofoam to make your head spin. Two of the replacement parts were fine, but the other two front panels were also damaged (again for a second time). They had scratches and chips in the front panel...sigh...I would request a refund however, overstock requests the item be packaged back up to be sent back and to be honest I don't feel like placing 170lbs of garbage wood back into a box and calling a friend to help me carry the box to the front door. Then start the search over for a new stand... I will just have to go out and buy touch up paint and make the best of the damages. This stand looks like it would be of high quality and a nice piece to display in your living room but, for this kind of money one should not have to go through this ordeal once let alone twice. So, after this horrible experience, I don't think I could recommend this product to anyone.
This product is def an eye appeal; however if you are looking for something to heat the house---do not buy just because regardless of having the 3 gel fuel cans lighted we don't feel any heat whatsoever...maybe an electric fireplace would produce more heat but good thing for me I only purchased it for the decor :-)
This entertainment center looks luxurious! High end appeal with functionality. Looks like it cost $XXXX. Easy to put together. Color is just as described from picture. Havent used the fire place yet but the detail and color is very charming and bold. Great buy!!!!
It was surprisingly easy to put together instructions were easy to understand, me and my wife put it together. Really pleased with it looks great makes our living room warm and cozy. It actually puts out a decent amout of heat not that was a priority wanted more for the look and feel of as gas fireplace. We do have kids and our youngest is 4 and she is old enough to understand to stay away but iif u do have younger kids id use caution as it does get hot. The gel even mskes the crackaling sound of o wood fireplace. Def a great buy ee are both happy with it.
- How did the color on site compare with the actual product? color was as expected
- Please tell us about the quality of the product. Quality is well built for its price range