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Showing 1-7 of 7 reviews for this product
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UP IN FLAMES...
 from Boston, MA,  Apr 4, 2012

First of all, for the money, this is not a quality piece of furniture - it's a cheap puzzle that you can purchase off-the-shelf in any department store. Fit and finish are non-existent. Either the assembly directions were wrong on two (2) steps or the parts were mislabeled. Corners are not square and pieces fit together poorly or not at all. The corners and edges are worn and the finish had several scratches and nicks. Screws and parts were missing. Now I'm afraid to light the firebox in fear that my house will burn down. If it wasn't for the return shipping charges and repacking the item (it came in three (3) boxes), I would have returned it. The only good thing I can say is that customer service was very nice and they promised to send out the missing parts - we'll see. Although, I did get the impression that they frequently receive calls of this nature.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. Leaves a lot to be desired
  • How accurate was the on site description of the product? Good
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Rating
Worst Assembly Ever, Beautiful Results
 from King of Prussia, PA,  Oct 8, 2012

I never review products, but this one was necessary... This was a VERY difficult assembly and took about 8 hours worth of effort to get it together. Could not have put this together with one person. Got stuck on step 2, spent 30 minutes figuring out that our pieces were mislabeled. We also had a lot of trouble getting the base support assembled as instructed - the pieces simply did NOT fit the way the instructions suggested. Just when we thought we were home free, we realized our package did NOT include 2 large screws needed to lock the lids into place, resulting in 2 trips to home depot to find replacement screws. Lastly, once fully assembled, the electric fireplace box did NOT fit into the hole we were left with. It still looks nice, but we cannot bolt the fireplace to the front as suggested without taking it apart and implementing yet another workaround to drop the base support. In the end, it's a beautiful piece which should last us for years. Highly recommended product if you can get through the install. Admittedly, I am not the most handy person in the world. Take your time and watch out for mislabeled parts and missing pieces. The instructions are not detailed so pay attention to any detail it does provide. Just make sure the accent lines stay lined up and it will come out looking great. The electric fireplace itself is BEAUTIFUL and possibly one of the nicest fake fire displays I've ever seen. PROS: good quality, beautiful color, good height/size, beautiful fire display, warm heater, packaged nicely - no damage from shipping CONS: lack of detail given in instructions, potential missing pieces, potential mislabeled parts, difficulty of assembly

  • How did the color on site compare with the actual product? color matches the website exactly - this is a dark chocolate almost black
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Rating
Excellent
 from New Richmond, WI,  Sep 11, 2012

It was just pretty hard to put together, the directions weren't exactly clear.

  • How did the color on site compare with the actual product? Right on!
  • Please tell us about the quality of the product. not the best, but good enough for the price of the piece!
  • How accurate was the on site description of the product? Pretty accurate!
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Rating
Fresno Electric Fireplace
 from Laurel, MD,  May 22, 2012

Absolutely beautiful! Took me 6hrs to assemble. Directions were quite easy to follow- and in English by the way. However, the finished product was worth every second I spent on it. I love it! Well worth the buy 😊.

  • How did the color on site compare with the actual product? Exact color match
  • Please tell us about the quality of the product. Quality is pretty average. No cracks or breakages as with some other complaints of the same product.
  • How accurate was the on site description of the product? Right on point.
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Rating

Picture of this product looks great !!!! Unfortunately, it is a totally different thing once is all put together. It is poorly made and if you are planning on moving this from one room to another, i don't recommend you waste your money on this. Wood don't hold together very well, not very solid.

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Rating
A bit frustrating but worth it in the end
 from Chicopee MA,  Nov 7, 2012

I purchased the walnut color. Upon receipt, I found the box referenced the gel version so I became a bit nervous since I ordered the electric version. The paperwork for the cabinte also references the gel fuel. Everything was packaged very well. I did the inventory check and found that some screws were not as pictured but they worked out ok. I too had mislabeled parts in step 2. I assembled with a lot of patience and some woood glue to make tigher joints in about 4 hours by myself. I left the screws a little looser at first to be sure everything fit together ok then tightened them up. It's really the best fake fire I've seen for the money. I love the "flicker" setting with the glowing embers. Can't wait to get my flat screen on there!

  • How did the color on site compare with the actual product? accurate color-a bti more color & texture than pic
  • Please tell us about the quality of the product. Good quality-just not great
  • How accurate was the on site description of the product? accurate description
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Rating
DO NOT BUY!
 from NJ,  Sep 15, 2012

None of the parts line up when assembling. It took hours, and I put furniture together for all of my friends and family so I have lots of experience. There were poor instructions especially the fire box which had instructions to install in a completely different model. There are no brackets to hold the unit together so if I ever move I will have to take it apart or all of the joints will rip apart. I love the overall concept and style, but I paid almost $$$ on something so poorly engineered! I should have listened to the other review an bought something else. By the time you open it to figure out your mistake it's too late! I live in a 3rd floor walk up and I did not want to lug it back down! DO NOT BUY FROM ANYWHERE!

  • How did the color on site compare with the actual product? Lighter than the picture
  • Please tell us about the quality of the product. Quality wood
  • How accurate was the on site description of the product? Good
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Showing 1-7 of 7 reviews for this product
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