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Looks nice but...
 May 7, 2015

The fireplace looks nice when finished. However, the construction of the fireplace is horrible. It is very flimsy and the "3 way screws" don't work. If you tighten too much they don't lock. If you don't tighten them enough they are too loose. About halfway through I had to ditch the instructions and finish on my own. The assembly process is worthless. I would not recommend this product for the price. The company should use screws or nuts/bolts for assembly or sell the item assembled. If you decide to buy it DO NOT screw the "3 way screws" past a few turns...you'll know what I mean!

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Rating
OK....
 Apr 22, 2015

STICK WITH REAL FLAMES AND NOT ARTIFICAL LOOKING FLAMES B/C YOU HAVE TO KEEP BUYING THOSE KEROSENE CANS.

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Rating
Well worth it
 Dec 25, 2014

Very happy with the quality and ambiance of this fireplace. If you can't have the real thing, this is a great alternative. It really warms the room we have it in and it looks great. I priced it with several other places and Overstock was BY FAR the least expensive. Putting it together was a two person job and a couple of pieces of hardware snapped, but not a big deal and I will call the company and see if they will replace the pieces. I'm very happy with the purchase. Shop around to find cheapest price for the gel fuel cans because you'll be using this fireplace a lot. We go through the gel quickly even though each can lasts about 3 hours. Even using one can at a time instead of the three that it can use, is a nice fire.

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Rating
Dark Expresso Gel Fireplace
 from Chicago, IL,  May 6, 2013

It indicated it came with 2 logs, but I only received 1 long one - maybe this is a misprint in the instructions?? It was a PAIN to put together and came in 3 separate boxes... Once completed, its gorgeous! The shelves on the sides are limited in with, so I ended up buying a smaller receiver, but I guess I needed an upgrade anyways. :) Based on the ease-ability of scratching the top surface, I would recommend mounting your TV on the wall over this vs. using a stand as shown in this picture.

  • How did the color on site compare with the actual product? perfect - goes absolutely perfect with my red mahogany wood floors!
  • Please tell us about the quality of the product. The quality is good, but top seems to scratch easy
  • How accurate was the on site description of the product? good - Its looks soooo good once it is actually completed.
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Rating
Excellent customer service
 from Bradenton, FL,  Dec 26, 2012

This is the BEST company to work with! Within 15 minutes of purchasing this fireplace online, I decided to get a huge wall unit from another store. I had "buyers regret" as they call it. This would have been perfect, except for the fact I went BIGGER, to cover the whole wall. I suppose since I haven't taken advantage of the company, they were willing to give me 100% of my money back and since it had already processed and prepped for shipping, they even paid for the return shipping. I cost the company money from this transaction, but because they are such a good company to work with, I've spent hundreds of dollars on other merchandise while redecorating my house. This is the BEST online company to work with! Absolutely the best!

  • How did the color on site compare with the actual product? Didn't open box
  • Please tell us about the quality of the product. Didn't open box
  • How accurate was the on site description of the product? Didn't open box
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