I love the way this fireplace looks but there were several major problems (more details toward end of review). First it wasn't timely shipped by the warehouse so it took about two weeks for me to receive. After I opened the box I discovered two of the wooden parts were damaged (the shipping box was in perfect condition). I contacted Overstock and they provided excellent follow up, although again the manufacturer was slow with their response. It even looked like I wasn't going to be able to get the parts. Once they did respond I received the replacement parts in about 5 days. (The partially assembled unit sat in my dining room in the mean time.) The look of the fireplace is nice, not great. The finish is acceptable although there are some minor drip marks and staining inconsistencies. There are also some places where you can see the wood is slightly bowed out due to screws or some other manufacturer assembly. The backing behind the shelves is flimsy wood veneer, similar to light cardboard. I also had to use furniture markers to color the edge of the backing because it showed a little when viewed from the side of the unit. The manufacturing (fit of the pieces) itself is fairly good. It wasn't terribly difficult to put together, and I'm a petite woman. I haven't had a fire yet, but the firebox is very thin and I'm a little worried about the heat generation and electrical cords and walls behind the unit. There is no insulation of any kind. I will probably see if there is something I can buy for this purpose. ****PROBLEMS: the wood materials are of VERY poor quality! I think that's why they were damaged in shipping (several joints came apart and the pressboard/MDF actually split internally) because this also happened with the replacement parts! A split about 8" long developed in the FRONT EDGE of the top piece. Very obvious. I am so unhappy about this! I filled it with wood crayon for now but expect it might melt once I have a fire. All in all I'm very disappointed in the quality of this, even though it looks fairly nice (except for the split wood I'm hiding). Btw, I was very careful when I assembled this - not too much pressure, kept it stable when sliding into place, didn't drop anything, didn't tighten anything too much. This is definitely a materials problem. In addition to this review I will be contacting Overstock to let them know, and I am also contacting Real Flame to tell inform them of my experience. KUDOS TO OVERSTOCK! Customer service was excellent. I sent photos of the damaged parts and they immediately ordered them. They followed up with several emails to keep me informed. Thank you!!
Ordered this item for a Christmas present. Unfortunately waited until Christmas Eve to put it together. 3 of the pieces were split and broken. Spent the eve gluing and clamping the pieces so that the item could be put together. The final product could not be assembled due to the screws being too large to fit into the protective screen. Item is assembled without the screen. Will have to go to the local hardware for screws that work. If it wasn't a Christmas present, I would have sent it back. Very disappointed!!!!
Heavy materials, average amount of assembly needed. It does come in two boxes which arrived at our home on two different days which was slightly confusing. I started second guessing that I needed to order the firebox separately, but it was just a shipping error. No problems once it got here though. My husband and son assembled it in a few hours and we enjoyed it right away. It puts off a lot of heat. We have a large room but only tend to burn two of the fuel packs at a time because it is so efficient.
It took a very long time to figure how to put this stand together. NO INSTRUCTIONS only labeled parts that is like a puzzle. Not happy about that at all! Once in place I guess it's ok. Looks good with a different flare. I haven't used the fire gel yet but I'm sure it will be fine. All and all once you get it together it looks pretty good.
- How did the color on site compare with the actual product? a match
- Please tell us about the quality of the product. not the best quality..I don't like the flimsy way the corner back is made
- How accurate was the on site description of the product? Dissapointed
First of all it arrived quickly!! I had someone else put it together - it took him around 2.5 - 3 hours and he said it was easy to do. This piece is exactly what I wanted!! I have the delight of having a real-flame fire and my flat screen fits perfectly. I have a small living room, and one can warms the entire room within' a short period of time. Worth the money? YES!! In fact, I'm thinking about buying another for my bedroom!
- How did the color on site compare with the actual product? exact
- Please tell us about the quality of the product. top quality
- How accurate was the on site description of the product? accurate
Great product for price, but scratched quite a bit during shipping which was unfortunate. Easy to put together too.
- How did the color on site compare with the actual product? yes
- Please tell us about the quality of the product. quality is great for the price especially
- How accurate was the on site description of the product? very
this fireplace was exactly what I was looking for. I use it in my bedroom to add extra warmth and as a TV stand. It matches my high end furniture color perfectly. It arrived within a couple of days. Putting it together took only about 45 minutes. The only issue is you need 2 people to put they top on it. So I got it all put together and then had to wait for a friend 2 come help me but the last piece on top
- How did the color on site compare with the actual product? color was exactly as promised
- Please tell us about the quality of the product. the quality is that of a high end piece of furniture
- How accurate was the on site description of the product? description is exactly as described
This is very nice.We love it.Only took my husband about an hour to put together. We Love it
- How did the color on site compare with the actual product? true to description
- Please tell us about the quality of the product. not cheap at all. It looks like expensive furniture
- How accurate was the on site description of the product? very accurate