There was damage to the top corner of the mantle. You could tell it had been dropped on the corner and they had attempted to cover it with touch up paint. It is very noticeable. I'm disappointed that they would ship it knowing it was damaged. It was the last piece to be assembled per instructions so we already had it all assembled before noticing the damage and it is not worth the hassle of disassembling and repacking to return.
I seem to experience problems with items received mainly based on Quality. I ordered the item because based on appearance it is what l wanted. However with the fireplace...you have to put it together, match the screws, make sure all parts are present, struggle with the instructions...to find out the mantle was not measured correctly to fit on the fireplace, all of the screws were not included nor were the proper instructions sent. All of the parts were not New..evidence noted on parts and then you must wait even longer to get it replaced and start all over again!
A "petite" fireplace, perfect for my smaller sized, but open concept living room. Ample space on top to add accessories/ decor, and clean lines to fit in with most styles. Very satisfied!
- How did the color on site compare with the actual product? Correct, it was true white
- Please tell us about the quality of the product. Very good quality
- How accurate was the on site description of the product? Accurate