I purchased this fireplace to be integrated into a built-in bookcase I was having made. The fireplace ships in two boxes - the firebox itself and the frame as separate pieces. I did not have to put it together as my contractor did this as part of building the bookcase. One thing to note is that the dimensions of the fireplace are not correct - it is actually 20 x 31 inches. This is a beautiful fireplace that generates a nice amount of heat - since I live in SW Florida I mainly purchased it for the ambiance - which it delivers. The flame is lifelike and the remote control allows you to control the brightness of the flame, to turn on the heating function, etc. The fan is noticeable but not overbearing and if you were watching TV would not notice that it is on. It incorporated into the bookcase beautifully and looks great. I looked at other units from the big box stores but nothing compared to this for the price. I'm very happy with it!
The family enjoyed the Fire place, delivery of the product was intact, I had missing hardware I contact Over Stock customer service, they were excellent response team gave me an impression of that how should businesses should operate customer first. I was amazed by the service. I will always be a customer of Overstock.com
I purchased this fireplace because the heat blows out front. It looks like a gas fireplace. The wood frame was easy to install. I had to read about 15 reviews to find the wall bracket to hang the firebox. It would be better if the company did not have it screwed to the firebox. Also, I used a 3/16 drill bit for the holes in the studs and a 5/16 for the anchor holes in the drywall. The blower makes a slight noise like a fan, but it is not a loud and you get use to it. I think this is a very nice fireplace.