I would definitely buy again. I have only bought smaller ticket items, like work safety shoes, from Overstock. This is my first larger dollar purchase. I bought a refurbished item from Overstock because I had confidence that if something were to go wrong with anything that it would be remedied.
How did the color on site compare with the actual product? na
Please tell us about the quality of the product. Nothing wrong at all. Worked right out of the box. Everything as pictured and FAST shipping!
How accurate was the on site description of the product? Everything as described
I've owed a refurbished Rainbow vacuum before, so I knew what to expect. They do a wonderful job of cleaning. The only thing I found wrong with the vacuum I received was with the hose connection. The snap/button latch at the top of the hose for the power head does not connect properly to the handle.
This is the best vacuum cleaner ever made. My parents have had this machine for over 20 years. Basically I grew up using this vacuum cleaner. Knowing that this is a very well made product I decided to purchase a refurbished one on Overstock. There are a couple of reasons I went this route. First, it's more affordable (new ~$XXXX), and second I would never be able to stand a home visit from one of the obnoxious rainbow dealers. They are truly unbearable. So this was a win-win for us. There are a couple of issues we encountered with the unit we received: a metal wand was bent and had to be replaced (already received from Overstock) and one hose attachment was damaged (replacement in progress). Love this machine and was dreaming of one for a long time. It's a must for any pet owner. I never write reviews (always read them), but I do feel very strongly about the incredible quality of this product. $$ well spent. FOR SURE
The rainbow is huge and clunky, not convenient or at all pleasant to use and is immensely overpriced. Mine broke after 4 months and my only options to have it repaired are to drive an hour and a half, leave it, pay for the repairs and drive back to pick it up. Mind you this was a 2000 vacuum, you would think the warranty and service would be a little better. The rainbow sales people are pushy and totally unhelpful after you purchase the product. They get you to purchase the product by claiming you won't ever have to pay for it b/c you can do home visits with them where they are pushy to your friends and family to make a sale. One of my friends who had a chihuahua honestly didn't need the vacuum b/c the dog barely shed and in front of her the salesperson said 'this is why I only allow customers to use one single lady on their list of ten people, they never buy'. Mind you I was a single lady who bought from that salesperson. I can't say anything good about this company or this product. STAY AWAY STAY AWAY STAY AWAY. Biggest regret ever. It now sits broken in my attic unused.
We opened our "refurbished" Rainbow Vacuum cleaner and found MANY things that were disappointing. The metal tubes to the power nozzle were bent and would not connect. This was not a shipping mishap as the tubes were wrapped and inside main package. Also, the hose connection to the main part of the vacuum did not fit correctly - it was very loose. It obviously did not belong to this particular model. My old rainbow hose snapped in correctly to our "refurbished" machine so this was definitely a mistake on someone's part. No warranty book or vacuum information was included. Very, very disappointed with the whole experience.
I bought this vacuum cleaner & been using it for 2 months now. It's just the best !
The product was packaged very professionally & was very neat & clean. My wife just loved it. Thank you so much for the great shopping experience.
Please tell us about the quality of the product. Excellent Condition
This is my second Rainbow Vacuum, so I am very familiar with them before I bought this one. It was because I was well pleased that I immediately started looking for a new one when my old one was ruined by carelessness. The tools and attachments were all there and in perfect condition. The only thing missing was the worenty and instruction manual.
How did the color on site compare with the actual product? The picture was accuratly displayed
Please tell us about the quality of the product. The condition and quality were excellent
How accurate was the on site description of the product? right on
I did not receive a manual or the 5 year warranty on the motor. I also did not receive the squeegees. I do not know where all the pieces go or how to use them. I think I should have went with Amazon for this. If I don't receive manual & warranty, I will have to return it. Thank you.maryehicks on May 11, 2013Please enter a valid question.Answer This Question
A Customer Service Agent will be in contact with you.
Thank you for shopping Overstock.com, let us know if you have any additional questions.overstockcustomercare1 on May 16, 2013
I did not recieve a manual or the 5 year warranty on the motor.
I have no idea how to put all of these pieces together or what their functions are.jogirl60 on Apr 16, 2013Please enter a valid question.Answer This Question
Thank you for your inquiry. Unfortunately this unit does not have a 2 speed function.overstockcustomercare1 on Jan 25, 2013
I didn't get all the items shown here, specifically my hand held shampooer nor did I receive any papers with it such as a manul or my warranty! How do we fix this issue?mommajenn on Oct 31, 2012Please enter a valid question.Answer This Question
Thank you for your inquiry. You will be contacted shortly by customer service. Please feel free to contact us again with any further questions or issues.overstockcustomercare1 on Nov 1, 2012
Shop Overstock.com and find the best online deals on everything for your home and your family. We work every day to bring you discounts on new products across our entire store. Whether you're looking for memorable gifts or everyday essentials, you can buy them here for less.Shop O.com®