The first one they shipped was ripped all down the side. Overstock quickly replaced it (although getting it shipped back required some muscle) This is a HEAVY item and quite large so be sure to measure your space. When opening to the bed, it seemed quite resistant to moving that direction. The top "headrest" does not fold flat in half and just kind of bounces in place. Laying your head on it makes a cracking noise. The bed itself opens easily enough and is somewhat comfortable. I would recommend a youth or a small adult. The mattress is way too thin for an average size adult. For the price, I guess it's a fair value if this is what will fit your needs. I'm concerned with the headrest section with the cracking going on so only time will tell.
The sleeper bed seems comfortable enough for what it is, but the quality of the ottoman leaves something to be desired. I ordered two and the first one to come in was in excellent condition but the second one looked like it had been dropped on it's corner. There was a gap between the top and bottom that was big enough to see inside it. I don't think it had been (dropped), because all of the hardware was still tight, not loose like you would think it would be, so I believe it was a factory defect. When I contacted Overstock, they were very apologetic and sent a replacement immediately, which I got quickly. The problem is that the second one was in much the same condition, just not quite as bad. I didn't want to deal with it anymore so I decided it was good enough. Maybe I should have stopped with one. :)
The first ottoman I received had a significant factory defect (leg was torn off causing the bottom frame to splinter). The return to Overstock.com was simple and easy. I requested a replacement, but its been 2 months and I still don't have it. Overstock.com shipped it quick enough, but it was damaged by the carrier and never made it to my door. I have no idea where my order stands other than it was returned by the shipper . . . so my current rating is based on my experience thus far. The outcome may be better, but at this point I have little confidence that I will be a satisfied customer.