I really want to give this futon 5 stars but i gave 4 because some of the screws don't fit properly into the side rails that go into the metal frame (it holds 8 screws total and they are all the same size but the holes in the metal frame wouldn't allow some of them to be screwed in all the way- and i tried over and over again.) Also the two hinges that came with it which attach to the R and L arms were labeled for the wrong arm...but i figured this out without too much time wasted). Another thing is the hinges were 'compressed' a bit and i had to decompress them by pulling them outward in order for the metal frame to reach both hinges and align for the screws (the directions state this sometimes happens- otherwise i would've thought the parts didn't fit). Assembly took about 90 -120 min but was able to do by myself. The final product looks VERY nice and the detail of the skirt makes such a huge difference- it looks more like a couch rather than a futon. The mattress is not hard put actually has bounce to it so it feels quite comfortable. I plan on getting a thick mattress pad for added comfort and protection when guests come over. A great buy compared to the cost of a sofa bed.
- How did the color on site compare with the actual product? I got the medium oak with the tan suede cover and the color matches what is shown in the pic.
This is one of those products assembled in a mill with NO quality assurance. The metal used is possibly the lowest grade I have ever seen on similar products. When attempting to fold out the seat and back to secure them (yes they come hinged together) the metal tubing bends if you are not extremely careful. After some painstaking efforts to insert the tubes without bending them I then notice that the base T bar supports are made of some real cheap metal also and these rough edged pieces of metal are supposed to screw into the wooden side arms. It works, but I will have to guess how long it is before they bend or scratch the wood. Then I encounter this Hook that is supposed to slip into the loops and you use a pin to secure it. That would be great if it would "Slip" into the holes but it dos not and you have to attempt to knock it in. That didn't work either. So now I am debating on whether I go to the local hardware store and make my own hook that fits or return the product to them. Not to mention that the assembly manual is written extremely poorly. The art work they include is in no way correct and the "English" they use to explain the assembly process is nearing on 2nd grade descriptions of a scientific project. If you appreciate spending money for frustration, this is the product for you.
- How did the color on site compare with the actual product? Color was extremely close
- Please tell us about the quality of the product. Poor
Although the futon is very comfortable we encountered some issues with the assembly of this product. The first issue came about when unfolding the seat and back section (i.e. the support for each half of the mattress). Both pieces would not unfold completely without force, and we ended up bending the tubing and spent a significant amount of time trying to manipulate the tubing so it could fall in place and lie flat. The next issue we encountered was upon installing the mattress retainer - which is a small C shaped rod that has to be attached to the seat section (seat support). The two ends of the "C" shaped retainer did not line up with the corresponding holes on the seat section rod. So we had to force the mattress retainer open in order for the two ends to go through the holes. But now that the "C shaped" rod has been bent, it wouldnt go through the next set of holes on the opposite side of the tube so we had to get a drill to widen the hole so the c shaped rod can go completely through the seat section rod and be secured with washers. Once we got the kinks out the way, the futon was very comfortable. Also, I thought there was storage/drawers underneath but there isnt. There just space for you to slide something underneath if desired. Seems the issues i encountered were completely due to poor manufacturing of the seat/back section. '
This sofa bed appeared to be a queen-sized futon, as it was grouped with them. However, it came in a huge box that Fedex just dropped off in my driveway at 8:15 AM & ran. So I had to scoot this 121 lbs. of bulk to my basement mother-in-law suite. That was exhausting enough, but the assembly required was worse. A few pieces of hardware weren't there (but a local hardware was able to overcome most of it), the video of instructions on You Tube was truncated, and the cover tore a bit when we (it takes more than one to assemble) tried to slide it on the springs. IOW, this particular item was a comedy of errors. I won't ever order another piece of furniture that even breathes that there is some assembly required.
The instructions were easy until putting on the mattress. Cover way too tight and the material actually ripped trying to get it over the back. Make sure you do it with someone who has a high frustration level. the end product looks nice, pretty comfy but once again, the mattress was tough to get on right. thank god I have a good sense of humor as does my partner or this would have been out on the front yard!
- How did the color on site compare with the actual product? exact
- Please tell us about the quality of the product. medium/ ripped the cover trying to put it on the back
- How accurate was the on site description of the product? did not say it was a futon
Purchased for family coming into town. My brother slept on it and said it was comfortable. I did buy a thick mattress pad for added comfort but I don't think we needed it.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? Accurate
The futon frame posed some issues during assembly. Improper fitting screws and stripped screws made it very challenging to put together properly. Video tutorial online helped a bit. The written instructions are not clear. Completed assembly looks a bit shabby. Granted, the cushions aren't broken in yet, but the completed product looks poufy in places and the front bar of the frame that isn't supposed to show, does.