Serving as the perfect sofa during the day and bed at night, the Provo provides the ultimate in versatility and comfort. Solid wood arms are available in an array of finishes to fit any home decor....more
For the price, you can't beat it. ASSEMBLY: People complained that the futon was difficult to put together, and yeah, it wasn't especially easy, but it was no harder than any other futon I've put together before. The biggest pain was that the unthreaded screw holes are significantly larger than the threaded screw holes, which means you need to be careful to get everything to line up right. With a little finagling, a rubber mallet, and some vice grips, I was able to put it together by myself in about 2 hours. The springs that people complained were difficult to put on the hinge came already assembled on mine. IN USE: I couldn't ask for a better metal futon frame. My brother used to have a metal futon frame, which had large bars that were far apart, and you could always feel them individually through the frame. This one has many small metal bars, which mean that the weight gets distributed evenly. It can be a little tough to raise/lower the back, but I've never seen a futon that didn't have that issue, and as they go, this one is on the easier side of difficult. CONSTRUCTION: Some of the joints created by the small pieces are not especially sturdy. In particular, the joints on the crossbeams (two bars connected end to end) have a bit too much give in them. Other than that, though, the hinge and spring are very sturdy and seem to be well-made. I don't have to worry about it folding up/down accidentally. The endpieces look nice and seem to be sturdy as well.
I read all the reviews before I ordered it, and read it again before assembly. So, I was expecting that it would take quite a while to assemble it. It took 2 1/2 hours for me (female) with one screw driver that I had, and it was not as bad as expected. A power screw driver may help, but it can be done without it. I didn't use the tool which came with it.
This is what I did.
1. Sorted all the screws, washers, etc. I only used Hx20, Fx4, Sx6, Rx8, Tx4, Gx8, Nx8, Ix8 for bolts, washers, lock washers, and nuts by following the instructions. There will be a lot of leftovers.
2. Read all the instructions before assembly. Since the images don't help much, you need a bit of common sense. Once you get the overall picture of how it works, it shouldn't be a problem. I spent 20 min. to understand what needed to be done, and how it works especially the hinges.
3. Went through each step carefully. I was confused with the Left and Right labels on the arms. Left means when you stand in front of the futon, so when you sit, it will be on your right. I positioned the arms backwards first, but I figured it out since it didn't look right. So, before putting any bolts into the holes, make sure that it looks right.
As other reviewers mentioned, some of the holes didn't line up properly. However, if you move around the parts before tightening those bolts, I didn't have much problem. No extra tool was necessary for this, either.
Overall, this is a good product. Shipping was fast, and nothing was broken or missing. The bag for nuts and bolts had holes, and they were all over the box when I opened it, but all the pieces seemed to be there. The frame is very solid, and I am happy with this product overall. The assembly can be done by a single person.
How did the color on site compare with the actual product? as expected
Please tell us about the quality of the product. very solid
How accurate was the on site description of the product? accurate
Actually my daughter (thank you Diane) did most of the work putting this frame together. She first watched a video of a guy doing this step by step with a few steps missing (you never see him installing the arm spring) and the written directions are terrible so the video really helps. It also doesn't show the guy dropping the nuts and bolts like my daughter did several times. After completing this I was slightly worried as there were quite a few nuts and bolts left over but she assured me that it was done correctly. The extra parts were if I had puchased a complete wooden frame instead of the metal one. It is actually very solid and strong. No trouble with opening or closing the bed. Another great product and purchase.
I have only had the futon for about 3 weeks, but am satisfied with it. (The true test will be after 6 months and others have had a chance to sleep on it.) It is comfortable and looks nice. (Yes, it is only a futon --but all furniture should look nice.) I am glad I bought the 8" cushion--it is fine for me. Anything smaller than 8" would not be comfortable for long and would lose its shape. However, if I had a number of people on it I would probably buy a 10" thinking that it will last better/keep its shape longer. I also bought a cover. From prior experience, a cover is an excellent way of keeping you futon clean--especially if you have animals. Putting the futon together: Just pop in a movie/turn on the radio and put it together in a couple of (2-4) hours if working by yourself. The only BIG problem is the diagram on the paper for the metal hinge is not clear at all. The instructions are okay. The diagram is a bad copy. One cannot tell which direction to put the hinge; specifically, it is unclear which side of the hinge runs along the frame.--One must think through that process carefully before continuing. The only other part that took a little while was fitting the two pieces of the metal frame together. (I ended up banging them on the floor to make the tight fit work.) Overall, I am pleased with the futon.
The frame took a long time to put together, especially since the instructions were not clear. One of the pieces was not labeled like it was supposed to be, which made it more difficult than it could have been. Besides the assembly difficulties, the frame looks very nice and is easy to lay down and put back up. I'm glad I made the purchase.
We bought this product in 2012 and have never had issues until recently. The hardware which attaches the seat and back to the wood frame has been bent. Where can we get replacement parts?bsmithcpa62 on Jul 19, 2014Please enter a valid question.Answer This Question
Hello bsmithcpa62, thank you for your inquiry; you will be contacted by Customer Care.overstockcustomercare1 on Jul 28, 2014
I disassembled this and have forgotten how to put it back together. Is there anyway to get assembly instructions online for this?lestatcat21 on Sep 19, 2013Please enter a valid question.Answer This Question
Hello lestatcat21, I will have Customer Care contact you right away. Thank you for shopping with us. overstockcustomercare1 on Sep 23, 2013
i PURCHASED THIS FUTON IN A QUEEN SIZE. iT ALL WENT TOGETHER UNTIL THE FINAL STEP. tHE 'HOOK' PIECE CONNECTING THE CENTER OF THE SEAT AND BACK CRACKED AS THE HOLE IT GOES IN ON THE BACK WAS WELDED AT AN ANGLE. i NEED A REPLACEMENT 'HOOK' PIECE AND BACK FRAME. hOW DO i GO ABOUT THIS AND NOT HAVE TO DISASSEMBLE THE ENTIRE FUTON TO DO SO?
THANK YOUmmluk on Apr 22, 2013Please enter a valid question.Answer This Question
A Customer Service Agent from Overstock.com will be contacting you. Sorry for the inconvenience, we appreciate you shopping shopping on Overstock.com and will do what is needed so that your shopping experience is a positive one. Let us know if you have any additional questions.overstockcustomercare1 on Apr 26, 2013
Ive had this futon for about 7 months and have only opened it a few times for guests. Already a piece is bent/broken and so now the futon doesn't open all the way. Who can I call for a replacement part?ncgirl1980 on Nov 5, 2012Please enter a valid question.Answer This Question
This item requires a mattress like this one: http://www.overstock.com/Home-Garden/Premier-Full-Cotton-Foam-8-inch-Futon-Mattress/4231850/product.html?keywords=12223550&searchtype=Headeroverstockcustomercare1 on Oct 16, 2012
Is the med oak no longer available as a option? Would like to order I have the mattress and thought I ordered the entire set up via the picture to find out sold separately on Sep 5, 2012Please enter a valid question.Answer This Question
Unfortunately, this item is out of stock. We can''t guarantee if and when the item will be restocked. Feel free to check back with us periodically to see if the item is available.overstockcustomercare1 on Sep 5, 2012
I've got cushions I want to use with this. What is the distance between the armrests? When upright (as a couch) what is the seat depth?mm340 on Jun 27, 2012Please enter a valid question.Answer This Question
This futon frame is meant to hold only futon mattresses, not separate cushions. Inside arm to inside arm is 75” and the depth is around 24”overstockcustomercare1 on Jul 3, 2012
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