Like everyone else, I was hesitant to order a sofa (and spend $$$) online. I went ahead and ordered the sofa on Sunday. Tuesday (yes, only two days later) I received a call to set up a time for delivery. The delivery guys were great, and I am very pleased with the promptness and the pleasant service.As for the sofa itself: It came in two boxes and my husband was able to carry them by himself into the basement. We had always had a hard time getting things down the basement stairs, but this was no problem. The sofa is in two pieces, and I can't figure a way to connect them, so I'm not sure if they are supposed to connect, but they work fine just pushed together. The material is a pretty good quality. It is a twill weave (like the title) and it does collect some dog hair, but not terribly. It is medium comforable. The thing I don't like comfort-wise is the low low back. However, we had to have a low back or else it wouldn't fit down the stairs. And it is quite comfortable to lay on. The pillows are not attached and can be placed however you want them. You can also remove the entire cover. I guess this is to have cleaned.The thing that is the hardest to describe is the color. The color in other reviews was described as eggplant or wine. I think (at least in the lighting of my house) that the color is quite brown with a bit of purple in it. I love the color, and it is that really rich brown that looks fabulous with blue.Here is my summary...Pros: I love the quick service, the price was really good for the product, it is very easy to get into tight spaces, the color is beautiful, it is comfortable to lay on, it was easy to set up, it looks like it should be easy to clean, I love the way the sofa looks.Cons: The very low back isn't that comfortable to lean against when you are sitting, the color is hard to describe (although I love the color.)