These chairs arrived as described on the website and are great looking chairs (especially for the price). The only issue was that when we opened the box the hardware was scattered all over the box - so we had to carefully hunt out each nail and nut (of which we couldn't find 3 pieces). In addition, two of the chair pieces came slightly broken (but broken enough that one chair could not be put together.) I contacted the service dept at overstock.com and they immediately apologized for the incovience and quickly found a replacement for the chairs. Talking with customer service was incredibly easy and hasslefree. The replacement was shipped - and of note, the second box had been packed (or hardware bag broken?) just like the first. But we were able to find all the pieces and assemble the chairs. (pretty easy assembly with alloy wrench)
How did the color on site compare with the actual product? matched
Please tell us about the quality of the product. good quality
How accurate was the on site description of the product? very accurate
I ordered 2 of these chairs and received them in 3 days. Very fast delivery. The only problem was that there were two black streaks/spots on one seat and one black streak on the other. It took $16.00 in cleaning product to fade the black streaks to were it was tolerable. I havent gotten the streaks completely out. Its not worth the shipping to send it back. The chairs are nice enough and more comfortable than I thought they would be. Easy to put together, I did it myself in about 10 minutes. The color on my monitor shows white but the discription says white creme, so I expected creme. (The contrast could be called white/black)The fabric is a textured creme fabric. The texture makes the chairs look like they are more expensive than just plain fabric. Overall Im happy with the chairs, and may buy 2 more. I gave it 4 stars because Im annoyed that I had received them with dark spots.
How did the color on site compare with the actual product? The color was more creme than the picture looked like - but the product discription said white creme and thats just what it was..
Please tell us about the quality of the product. Its fine for the cost
How accurate was the on site description of the product? Accurate
I was a little apprehensive at first since this is my first online purchase of any major furniture but I am surprisingly pleased with this purchase. These chairs were very easy to assemble but I do recommend the help of one other person. Comfortable seating. Love the look of the chairs with my black wood dining room table. The chair design really helped add style to my entire dining room.
How accurate was the on site description of the product? fabric description could be more detailed by explaining the fabric design
Nice chairs, bit the tool provided for assembly is awful, later bought and additional tool and made the assembly much faster. Even though you have less part to put together than with an **** chair, it takes much more time since the design is not good, the instructions are bad and the tool very uncomfortable to use.
How did the color on site compare with the actual product? fine
Please tell us about the quality of the product. seems good so far
How accurate was the on site description of the product? didn;t mentioned that you need to assemble them
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