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Failed after 1 year
 from Denver, CO,  Sep 22, 2011

Installation was challenging - not recommended if you are not comfortable with plumbing. Worked fine for 1 year, then stopped heating water. Also leaks from bottom of unit. Avoid.

  • How did the color on site compare with the actual product? accurate
  • Please tell us about the quality of the product. poor
  • How accurate was the on site description of the product? accurate
  • Would you recommend this to a friend? No
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Rating
Handle came off after 3 years
 from Saratoga, CA,  Mar 5, 2013

The Instant Hot Water Dispenser was installed by a professional plumber about 3 years ago. It worked fine until recently when the handle came off and hot water shot out of the unit. I managed to put the handle back in the seat, which was a challenging task. It stopped the leak, but now it no longer works properly. The unit appeared to be well-made, but the design of how the handle sits in the housing and the tilt operation to release water seem problematic. To be fair, I have had other dispensers fail in less time than this one. Whoever designed this unit, could you think of a more sturdy, long-lasting way to design this operation?

  • How did the color on site compare with the actual product? same
  • Please tell us about the quality of the product. fair
  • How accurate was the on site description of the product? accurate
  • Would you recommend this to a friend? No
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