We ordered this frame for my mother-in-law who just moved to a new assisted living residence. We thought the bed frame in the picture looked very appropriate for her. The frame in the picture is not the one that we received. It came in a broken box and when we opened it, we saw a modern, much shorter pewter colored frame. When we contacted customer service we were told this was the second complaint of the same occurrence and they would investigate. The response we received from the investigation was that they sent the right one, that the picture was wrong. We could not send it back due to the broken box so we are stuck with a totally different frame then we ordered. Since we needed it we set it up for her and she seems to like it okay but it is not what we ordered and I would be hesitant to order anything from this site again.
- How did the color on site compare with the actual product? totally different
- Please tell us about the quality of the product. not what I ordered
- How accurate was the on site description of the product? Completely inaccurate
Easy to assemble. Arrived quickly in good condition. Color not as dark as the picture is my only complaint but I did keep it. Also I did not pay attention to the measurements but the picture on line makes the headboard seem taller than it actually is.
- How did the color on site compare with the actual product? Lighter and more nickel in color
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? Accurate