I read the good reviews and thought this would be a nice gift for my mother in law's birthday. She loves coffee and does not have a a thermos to transport coffee to work. The package arrived today. It was well packed. However, there were some major flaws in quality control. The case arrived ripped, and was obviously packed that way. Why they would pack and ship a damaged product is beyond me. Additionally, The thermos itself does not give the impression of a quality product. It is very light. The cup on top is not suitable for drinking beverages, which seems counter to the design as it appears to be a cup. Overall, I am dissatisfied with this product and am returning it.