i was really excited about getting this electric tea maker as it makes a good presentation for your guest.. I recieved the piece and it was broken.. and pieces were missing.. I was very upset because I wanted it for the holidays.. However I followed overstock instructions on returns and within a number of days they replaced my item with a new one.. UPS was supposed to inspect the broken piece but they never did... OverStock..advised that if they didn't to get rid of the broken unit.. They replaced my unit within a matter of days. I am a very pleased customer.. I have always love Overstock.. their service is beyond any other.. Thank you OVERSTOCK
- How did the color on site compare with the actual product? color was just as it was on the web site.. love my piece
- Please tell us about the quality of the product. very good quality..
- How accurate was the on site description of the product? site description just as descripted