The mirror arrived quickly, but had a scratch in it. I called & they sent a replacement mirror equally as fast - so I was really pleased from a customer service/shipping standpoint. As another reviewer mentioned, you hardly see the hardware b/c it all rests behind the mirror, except for a plain round piece that is in front - so that was a little disappointing - but the overall look is still very nice. Also, one side of the mirror's hardware doesn't sit flush to the wall, so it's a little wabbly when you try to adjust the mirror - makes me a little nervous that it may fall one day! Perhaps this problem has more to do with our walls than the mirror, though. My greatest disappointment is that after I bought this mirror online, I found similar tilt-style mirrors with more prominent hardware at the two biggest hardware store chains and the mirrors in both stores cost half of what I paid at Overstock :(. So just to recap, it's a goodlooking mirror, but you can find better-looking for a lot less in other stores.