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Personalized Product Recommendations
I am very disappointed and frustrated with the service on this product. We ordered two stools and when we received the shipment there were two bolts missing for one of the stools. We requested the missing parts and were told that the parts had been shipped and that they would arrive in 5-10 business days. It is now business day 15 and we have not received the parts. I wanted this product for extra seating for Easter and that isn't going to happen. The seat comes with a plastic covering which is very hard to remove however the stool itself is nice looking and comfortable. I just wish it were usable.
The quality is very good, but the directions have a few mistakes on the number and quantity of the screws for the step. The written paragraph does not match the picture.
I already had 6 of the chairs ordered from another site, so I knew what I was getting. The directions are incorrect, but I knew that previously. On one step it tells you to use the wrong screw, look at the illustration to make sure you use the correct one. Of all the chairs I ordered, the one from Overstock was the only one that was bad. The chair back looks corroded with the paint peeling or this could be welding issue. I actually love these chairs, and Overstock contacted the manufacturer and they are sending me a new chair back. The order from Overstock arrived within a couple of days of ordering.
For the price I like these stools. However, they weren't easy to put together and the directions were incorrect.
We really like these stools! They are very solid, and the hammered look finish is great.
Leaves our warehouse in 1-3 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii.
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Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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