I am very disappointed and frustrated with the service on this product. We ordered two stools and when we received the shipment there were two bolts missing for one of the stools. We requested the missing parts and were told that the parts had been shipped and that they would arrive in 5-10 business days. It is now business day 15 and we have not received the parts. I wanted this product for extra seating for Easter and that isn't going to happen. The seat comes with a plastic covering which is very hard to remove however the stool itself is nice looking and comfortable. I just wish it were usable.
- How did the color on site compare with the actual product? Good
- Please tell us about the quality of the product. Fair
- How accurate was the on site description of the product? Good
The quality is very good, but the directions have a few mistakes on the number and quantity of the screws for the step. The written paragraph does not match the picture.
- How did the color on site compare with the actual product? Great
- Please tell us about the quality of the product. Made very sturdy. You receive both bar height and counter height length legs so you can change them later if you need to.
- How accurate was the on site description of the product? Very accurate
I already had 6 of the chairs ordered from another site, so I knew what I was getting. The directions are incorrect, but I knew that previously. On one step it tells you to use the wrong screw, look at the illustration to make sure you use the correct one. Of all the chairs I ordered, the one from Overstock was the only one that was bad. The chair back looks corroded with the paint peeling or this could be welding issue. I actually love these chairs, and Overstock contacted the manufacturer and they are sending me a new chair back. The order from Overstock arrived within a couple of days of ordering.
- Did the color match the color displayed onsite? yes
- How is the quality of the product? good
- Did the description onsite accurately describe the product? yes