Absolutely LIVID on ordering this rug. I searched for a long time to find the perfect rug and this one was it. After reviewing all of the comments on previous purchases from people; I noticed a few who said it had green in it. I did not want green; I wanted a grey rug. So I called customer service to ask about the comments about the color green and she did some research on the computer. I was also sitting at my computer looking up the lot # of the rug and she showed me two of the same rugs; one was grey and one had aqua in it. She said they must have pulled the wrong rugs on those who complained about the rug being aqua. She said they had the same rug in grey and one in grey/aqua. She assured me I would receive the grey rug. Of course, I did not. I got the grey/aqua rug. I called to complain and was told by someone else that the rug only came in grey/aqua and I should never have been told it was grey or that I would receive a grey rug. It is a shame; because I loved the rug and it was of high quality and nice and soft. The issue with the rug will not keep me from shopping at Overstock.com. I have ordered many things from them in the last year and have been more than pleased with all of my purchases.
I bought this rug to go in a space that was blue/grey/ivory with touches of black. When we unrolled it, we got an Olive Green , light green rug, that didn't go in any space in our entire lower level. I caught heat from my husband from buying a green rug.. and he rolled it up and tossed it into the garage... bad purchase.. It is a nice rug if you are looking for some army green floor covering.
- How did the color on site compare with the actual product? not even close
- Please tell us about the quality of the product. good
- How accurate was the on site description of the product? poor
Nice rug. As mentioned before it had some green in that gray.
- How did the color on site compare with the actual product? We found the color had more of a green hue than we expected. So we didn't use it in the room we purchased it for but found a place for it in another part of the house (and it looks very nice there).
- Please tell us about the quality of the product. Good.
- How accurate was the on site description of the product? Besides color, fine.
I took a long time before deciding to order this rug. I wasn't sure how accurate the description and colors would be. I am very pleased with my purchase . It couldn't have been a better match . I love looking at the room that is now complete with the new area rug.
- How did the color on site compare with the actual product? Right On
- Please tell us about the quality of the product. excellent quality. better than expected.
- How accurate was the on site description of the product? very accurate