The rug itself is gorgeous; very well made, great quality. I ordered it from Overstock.com for what was listed as "today only" low price; just a week later the same rug, same size was**** less. I contacted Customer Service and was offered a *** "store credit" which I refused. I prefer not to order from a website who states the lowest prices and then offers the same item for significantly less. They should have issued a credit to VISA, but they refused. The only reason I did not return the rug is because it is beautiful; however I learned my lesson and will not order from Overstock.com again due to their poor customer service & policies.
Carpet is very thick and soft - doesn't feel like cheap low end rugs. I always hesitate to buy rugs online without touching them and seeing them close up but decided to take a chance and dam glad I did! We get lots of compliments on the rug. It has more reddish tones than I thought it would from the photos, but I am very pleased.
This rug feels great under you feet (nice thickness). You can tell it's a high quality rug. The two pictures on the website are a bit conflicting. The color is stated as Cinnamon and the main picture looks brownish while the other has a pink tinge. The color is varying shades of Brown (ie Cinnamon) and it works well in my bedroom.
- How did the color on site compare with the actual product? Good
- Please tell us about the quality of the product. Very good
- How accurate was the on site description of the product? Pretty close