The kids love their snow cone machine! It is easy to use and requires minimal cleanup. Shipping to Canada was fast and the shipping costs were reasonable.

I received this product today and was very disappointed. It was not in any form of original packaging and had significant cosmetic damage (major scratches/dents). It was also covered in a thick layer of dust throughout the unit and I spent about 30 mins cleaning it. I do not see how it could be sold as "new" or even refurbished. I would have returned it outright, but we only bought for a kiddy party this weekend and knew we couldn't get similar replacement in time. We tested it out and mechanically it worked fine and the quality of the shaved ice was good. But I am shocked that this unit was even shipped and would consider any future purchase as suspect.